An e-coaching ecosystem: design and effectiveness analysis of the engagement of remote coaching on athletes

Nowadays, the use of mobile applications and wearable technologies to support and encourage an active lifestyle has become widespread. Several studies put in evidence that the usage of these kinds of support has to be monitored by high-qualified figures, to favor a safe and a long-term adherence to training routines. In order to investigate the impact of these professionals, this work sets out to provide an overview and an evaluation of an e-coaching ecosystem specifically designed for runners. The platform supports and guides people towards an active lifestyle by stimulating their motivation to exercise through the engagement provided by the interactions between users and human trainers. In this study, we investigate the effectiveness of the support offered by the human trainers and the engagement of the users. The results show that the support of human qualified trainers is crucial. Users tend to be more engaged to train when their trainings are developed and remotely supervised by a human coach. This has resulted in more workout sessions performed with respect to users exercising by following standard or self-made routines without direct professional supervision. Our findings show that e-coaching systems should develop their coaching protocols always taking into account the effectiveness of the support of qualified professionals over completely automated approaches.