An Intelligent Decision Making System to Support E-Service Management

This paper proposes an intelligent decision support framework for an effective e-service management. The proposed framework integrates case and rule based reasonings and multi criteria decision-making techniques in fuzzy environment for a real-time decision-making, which is dealing with uncertain and imprecise decision situations. The framework potentially leads to more accurate, flexible and efficient retrieval of alternatives that are most similar and most useful to the current decision situation.