Outsourcing as a change management tool in libraries and documentation centers

Purpose – Outsourcing is a tool that has been used in companies for decades. However, it has taken much longer for this tool to be implemented in libraries and documentation centers, especially since they are eminently public entities at an international level. The use of such services has increased in recent years and has been especially heightened by the economic crisis in all areas of the aforementioned centers. However, it is important to understand the basis of this type of tool in order to look beyond the fiscal and economic benefits and attempt to see the possibilities provided by the use of these types of services for improving the dynamics of organizations and even creating new professional profiles within the organization itself This study aims to address this issue.Design/methodology/approach – The outsourcing of services need not always lead to a loss of know‐how, and when working from the heart of the organization it is a tool that can even be used to support a culture of change and the revit...