Knowledge management systems for emergency management: a situational approach

Research on the role and relevance of knowledge management systems in support of emergency management continues to grow. Knowledge management (KM) literature aptly suggests that KM systems have the ability to support emergency management. Well-designed and implemented KM systems offer more accurate information/knowledge representation relevant to communication and coordination efforts required for emergency management. Nevertheless, a consolidated framework that can be used to guide successful implementation of KM systems in a given situation does not exist. This paper aims to address this gap in literature. We present a conceptual framework for use by future researchers who intend to examine KM success factors in emergency situations. This paper contributes to the KM-emergency management literature by applying the KM success model to emergency management.

[1]  Shan Ling Pan,et al.  The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters , 2009, J. Strateg. Inf. Syst..

[2]  Murray Turoff,et al.  Past and future emergency response information systems , 2002, CACM.

[3]  Lorne Olfman,et al.  A Model of Knowledge Management Success , 2006, Int. J. Knowl. Manag..

[4]  Robert I. Sutton,et al.  The Responses of Drug Abuse Treatment Organizations to Financial Adversity: A Partial Test of the Threat-Rigidity Thesis , 1992 .

[5]  Rhona Flin,et al.  Disaster stress: an emergency management perspective , 1999 .

[6]  Nalini Venkatasubramanian,et al.  Situational Awareness Technologies for Disaster Response , 2008 .

[7]  Tung X. Bui,et al.  A template-based methodology for disaster management information systems , 2000, Proceedings of the 33rd Annual Hawaii International Conference on System Sciences.

[8]  Darshana Sedera,et al.  A Factor and Structural Equation analysis of the Enterprise Systems Success Measurement Model , 2004, AMCIS.

[9]  W. Doll,et al.  The development of a tool for measuring the perceived impact of information technology on work , 1999 .

[10]  David Snowden,et al.  The First Age: Information for Decision Support 1995: the Transition to the Second Age Complex Acts of Knowing: Paradox and Descriptive Self-awareness , 2022 .

[11]  Dorothy E. Leidner,et al.  Knowledge Management Systems: Issues, Challenges, and Benefits , 1999, Commun. Assoc. Inf. Syst..

[12]  Barry M. Staw,et al.  Threat-rigidity effects in organizational behavior: A multilevel analysis. , 1981 .

[13]  Murray E. Jennex.  Modeling Emergency Response Systems , 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

[14]  I. Janis.  Victims of Groupthink: A psychological study of foreign-policy decisions and fiascoes. By Irving L. Janis. (Boston: Houghton Mifflin, 1972. viii + 276 pp. Map, illustrations, chart, notes, sources, bibliography, and index. Cloth, $7.95; paper $4.50.) , 1973 .

[15]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[16]  Ling Cao,et al.  Research on Emergency Response Mechanisms for Meteorological Disasters , 2008, 2008 ISECS International Colloquium on Computing, Communication, Control, and Management.

[17]  Elena Karahanna,et al.  Time Flies When You're Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage , 2000, MIS Q..

[18]  Peter Allison,et al.  Building a body of knowledge? , 2002 .

[19]  Starr Roxanne Hiltz,et al.  Distributed Group Support Systems , 1993, MIS Q..

[20]  Norio Okada,et al.  Making sense of natural hazard mitigation: Personal, social and cultural influences , 2010 .

[21]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[22]  Murali Raman,et al.  Knowledge Management Systems for emergency managers: Malaysian perspective , 2011, 2011 International Conference on Semantic Technology and Information Retrieval.

[23]  Ramesh Sharda,et al.  Organization of Lessons Learned Knowledge: A Taxonomy and Implementation , 2009, Int. J. Knowl. Manag..

[24]  Murray Turoff,et al.  Delphi conferencing: Computer-based conferencing with anonymity , 1971 .

[25]  G. Krogh.  Care in Knowledge Creation , 1998 .

[26]  Lorne Olfman,et al.  Assessing knowledge management success/effectiveness models , 2004, 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the.

[27]  Simon French,et al.  Believe in the Model: Mishandle the Emergency , 2005 .

[28]  Donald A. Norman,et al.  Things That Make Us Smart: Defending Human Attributes In The Age Of The Machine , 1993 .

[29]  Lorne Olfman,et al.  Knowledge Management System for Emergency Preparedness: An Action Research Study , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[30]  Murray Turoff,et al.  Delphi Structure and Group Size in Asynchronous Computer-Mediated Communications , 2003, AMCIS.

[31]  Thomas H. Davenport,et al.  Book review:Working knowledge: How organizations manage what they know. Thomas H. Davenport and Laurence Prusak. Harvard Business School Press, 1998. $29.95US. ISBN 0‐87584‐655‐6 , 1998 .

[32]  Murray E. Jennex.  The Issue of System Use in Knowledge Management Systems , 2005, Proceedings of the 38th Annual Hawaii International Conference on System Sciences.

[33]  Nigel Shadbolt,et al.  Agent-based semantic web services , 2003, WWW '03.

[34]  Murray E. Jennex.  Emergency Response Systems: Lessons from Utilities and Y2K , 2004, AMCIS.

[35]  K. D. Joshi,et al.  A formal knowledge management ontology: Conduct, activities, resources, andinfluences , 2004, J. Assoc. Inf. Sci. Technol..

[36]  Fadi P. Deek,et al.  A Research Design for Asynchronous Negotiation of Software Requirements for an Emergency Response Information System , 2004, AMCIS.

[37]  R. Rice.  Computer-Mediated Communication and Organizational Innovation , 1987 .

[38]  John R. Harrald,et al.  Shared Situational Awareness in Emergency Management Mitigation and Response , 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

[39]  Lorne Olfman,et al.  Designing Knowledge Management Systems for Teaching and Learning with Wiki Technology , 2005, J. Inf. Syst. Educ..

[40]  James B. Hittner,et al.  Disaster Preparedness: Relationships Among Prior Experience, Personal Characteristics, and Distress , 2000 .

[41]  Murali Raman,et al.  Information systems to support disaster planning and response: Problem diagnosis and research gap analysis , 2011, ISCRAM.

[42]  Murray Turoff,et al.  Dynamic Emergency Response Management for Large Scale Decision Making in Extreme Hazardous Events , 2010, Supporting Real Time Decision-Making.

[43]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[44]  Raafat George Saadé,et al.  The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance model , 2005, Inf. Manag..