Keeping the Doors Open: Exploring 24-Hour Library Access at Washington University in St. Louis (RLI 277, Dec. 2011)

Even as electronic resources become increasingly important to academic library users, access to libraries’ physical spaces also remains essential to many patrons. Students responding to our Service Quality Survey in November 2010 sent this message to the libraries at Washington University in St. Louis. Survey data shows that 72% of undergraduate respondents and 52% of graduate respondents visited the library at least once per week. Fewer than 2% of undergraduates and fewer than 3% of graduates reported never entering the physical library. Furthermore, undergraduate and graduate respondents alike expressed a need for Olin Library, the main library of the Washington University Library System, to expand its hours. While some students asked us to expand our hours on particular days of the week, many students told us emphatically to keep the library open 24 hours a day, 7 days a week. Their requests inspired our library to gather additional data about late-night and all-night library usage and to explore how we might begin to meet our students’ expressed need for 24/7 library access.