Fundamentals of RMA

The purpose of this chapter is to review briefly the fundamental principles and methods of RMA. We assume that you have prior knowledge of RMA and require only a refresher. If you require more than a refresher, please contact the Software Engineering Institute (SEI), Customer Relations (see page P-3), for information about RMA tutorials, or see the papers listed in the “Bibliography.” In particular, Sha and Goodenough provide a basic introduction to the principles of RMA [Sha 90a].