Investigating key components of the facility management of secondary schools in Hong Kong

Purpose – The Hong Kong SAR Government increased its expenditure on education by 13.2 per cent from 1998‐1999 to 2002‐2003 in order to improve education and upgrade school facilities, despite the fact that the economy was in bad shape. To investigate the current facility management (FM) of secondary schools in Hong Kong, a study of the needs of the end‐users (students and teachers) was conducted. The paper aims at identifying major FM components and investigating the relationships between the identified FM components and overall satisfaction with FM in three common locations within secondary schools (classrooms, IT laboratories and libraries).Design/methodology/approach – A questionnaire survey of 1,472 local students was conducted to evaluate the FM performance of schools, as well as to establish the relationships between the levels of satisfaction with each FM component and overall satisfaction with FM. A number of formal interviews with local students, teachers and professional school designers were al...

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