The Updated DeLone and McLean Model of Information Systems Success

In order to provide a general and comprehensive definition of information systems (IS) success that covers different evaluation perspectives, DeLone and McLean reviewed the existing definitions of IS success and their corresponding ­measures, and classified them into six major categories. Thus, they created a multidimensional measuring model with interdependencies between the different success categories (DeLone and McLean 1992). Motivated by DeLone and McLean’s call for further development and validation of their model, many researchers have attempted to extend or respecify the original model. Ten years after the publication of their first model and based on the evaluation of the many contributions to it, DeLone and McLean proposed an updated IS Success Model (DeLone and McLean 2003). This chapter gives an overview of the current state of research on the IS Success Model. Thereby, it offers a concise entry point to the theory’s background and its application, which might be specifically beneficial for novice readers.

[1]  Gerold Riempp,et al.  Improving the Success of Employee Portals: A Causal and Performance-Based Analysis , 2010, ECIS.

[2]  En Mao,et al.  A Theoretical and Empirical Validation of IS Success Models in a Temporal and Quasi Volitional Technology Usage Context , 2004, AMCIS.

[3]  Wei Wang,et al.  ScholarWorks @ Georgia State University , 2022 .

[4]  Alan R. Dennis,et al.  Factors Affecting the Loyal Use of Knowledge Management Systems , 2005, Proceedings of the 38th Annual Hawaii International Conference on System Sciences.

[5]  Ephraim R. McLean,et al.  Information systems success revisited , 2002, Proceedings of the 35th Annual Hawaii International Conference on System Sciences.

[6]  Gerold Riempp,et al.  A Conceptual Model for Measuring the Effectiveness of Employee Portals , 2009, AMCIS.

[7]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[8]  Peter Trkman,et al.  A wiki as intranet: a critical analysis using the Delone and McLean model , 2009, Online Inf. Rev..

[9]  Chao-Min Chiu,et al.  Examining the integrated influence of fairness and quality on learners’ satisfaction and Web‐based learning continuance intention , 2007, Inf. Syst. J..

[10]  Hsiu-Fen Lin,et al.  Determinants of success for online communities: an empirical study , 2006, Behav. Inf. Technol..

[11]  Gerold Riempp,et al.  Understanding the Economic Potential of Service-Oriented Architecture , 2010, J. Manag. Inf. Syst..

[12]  Guy Paré,et al.  Evaluating PACS Success: A Multidimensional Model , 2005, Proceedings of the 38th Annual Hawaii International Conference on System Sciences.

[13]  Abhijit Chaudhury,et al.  An empirical investigation of decision-making satisfaction in web-based decision support systems , 2004, Decis. Support Syst..

[14]  Michael Rosemann,et al.  Linking Theory and Practice: Performing a Reality Check on a Model of IS Success , 2005, ECIS.

[15]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[16]  Peter B. Seddon.  A Respecification and Extension of the DeLone and McLean Model of IS Success , 1997, Inf. Syst. Res..

[17]  Ray J. Paul,et al.  Towards a Framework for Health Information Systems Evaluation , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[18]  Varun Grover,et al.  Business Value of IT: An Essay on Expanding Research Directions to Keep up with the Times , 2008, J. Assoc. Inf. Syst..

[19]  Darshana Sedera,et al.  Measuring enterprise systems success: the importance of a multiple stakeholder perspective , 2004, ECIS.

[20]  C. E. SHANNON,et al.  A mathematical theory of communication , 1948, MOCO.

[21]  Fred D. Davis,et al.  User Acceptance of Computer Technology: A Comparison of Two Theoretical Models , 1989 .

[22]  R. Kelly Rainer,et al.  The Keys to Executive Information Systems Success , 1995, J. Manag. Inf. Syst..

[23]  W. Doll,et al.  The development of a tool for measuring the perceived impact of information technology on work , 1999 .

[24]  Barbara Wixom,et al.  Antecedents of Information and System Quality: An Empirical Examination Within the Context of Data Warehousing , 2005, J. Manag. Inf. Syst..

[25]  Paul Jen-Hwa Hu,et al.  Evaluating telemedicine systems success: a revised model , 2003, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the.

[26]  Sammy W. Pearson,et al.  Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .

[27]  Alemayehu Molla,et al.  E-Commerce Systems Success: An Attempt to Extend and Respecify the Delone and MaClean Model of IS Success , 2001, J. Electron. Commer. Res..

[28]  Rajiv Sabherwal,et al.  Studying Knowledge Management System Success in System Administration , 2009 .

[29]  William J. Doll,et al.  The Measurement of End-User Computing Satisfaction , 1988, MIS Q..

[30]  Juhani Iivari,et al.  An empirical test of the DeLone-McLean model of information system success , 2005, DATB.

[31]  Scott Hamilton,et al.  Evaluating Information Systems Effectiveness - Part I: Comparing Evaluation Approaches , 1981, MIS Q..

[32]  Richard V. McCarthy,et al.  An Empirical Investigation of Knowledge Management Systems' Success , 2008, J. Comput. Inf. Syst..

[33]  Darshana Sedera,et al.  Enterprise Systems Success: A Measurement Model , 2003, ICIS.

[34]  Mohamad Noorman Masrek,et al.  Investigating corporate intranet effectiveness: a conceptual framework , 2007, Inf. Manag. Comput. Secur..

[35]  Richard O. Mason,et al.  Measuring information output: A communication systems approach , 1978, Inf. Manag..

[36]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[37]  Weiguo Fan,et al.  Determining Success for Different Website Goals , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[38]  Darshana Sedera,et al.  An empirical investigation of the salient characteristics of IS-Success models , 2006, AMCIS.

[39]  Ephraim R. McLean,et al.  Measuring information systems success: models, dimensions, measures, and interrelationships , 2008, Eur. J. Inf. Syst..

[40]  Blake Ives,et al.  The measurement of user information satisfaction , 1983, CACM.

[41]  Arun Rai,et al.  Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis , 2002, Inf. Syst. Res..

[42]  Claude E. Shannon,et al.  A mathematical theory of communication , 1948, MOCO.

[43]  Zheng Zhou,et al.  Development and validation of an instrument to measure user perceived service quality of information presenting Web portals , 2005, Inf. Manag..

[44]  Jeanne W. Ross,et al.  Editors' Comments - Special Issue on IS Capabilities , 2007, MIS Q. Executive.

[45]  Fatemeh Zahedi,et al.  The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach , 2002, Inf. Syst. Res..

[46]  Richard T. Watson,et al.  Service Quality: A Measure of Information System Effectiveness , 1995, MIS Q..

[47]  Darshana Sedera,et al.  Re-conceptualizing Information System Success: The IS-Impact Measurement Model , 2008, J. Assoc. Inf. Syst..

[48]  Peter B. Seddon,et al.  Assessing and managing the benefits of enterprise systems: the business manager's perspective , 2002, Inf. Syst. J..

[49]  William H. DeLone.  Determinants of Success for Computer Usage in Small Business , 1988, MIS Q..

[50]  Jane E. Klobas,et al.  User Developed Applications and Information Systems Success: A Test of DeLone and McLean's Model , 2003, Inf. Resour. Manag. J..

[51]  Edward J. Garrity,et al.  An experimental investigation of web-based information systems success in the context of electronic commerce , 2005, Decis. Support Syst..

[52]  Helail Almutairi,et al.  An Empirical Application of the Delone and Mclean Model in the Kuwaiti Private Sector , 2005, J. Comput. Inf. Syst..

[53]  Christina Soh,et al.  How IT Creates Business Value: A Process Theory Synthesis , 1995, ICIS.

[54]  Gee-Woo Bock,et al.  An Empirical Study on Measuring the Success of Knowledge Repository Systems , 2005, Proceedings of the 38th Annual Hawaii International Conference on System Sciences.

[55]  John M. Ward,et al.  Managing the Realization of Business Benefits from IT Investments , 2007, MIS Q. Executive.

[56]  William R. King,et al.  Measuring the Performance of Information Systems: A Functional Scorecard , 2005, J. Manag. Inf. Syst..

[57]  Peter B. Seddon,et al.  A Partial Test and Development of the DeLone and McLean Model of IS Success , 1994, ICIS.

[58]  William J. Doll,et al.  The Meaning and Measurement of User Satisfaction: A Multigroup Invariance Analysis of the End-User Computing Satisfaction Instrument , 2004, J. Manag. Inf. Syst..

[59]  Ephraim R. McLean,et al.  Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model , 2004, Int. J. Electron. Commer..

[60]  Yi-Shun Wang.  Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS success , 2008, Inf. Syst. J..

[61]  Vernon J. Richardson,et al.  Assessing Leading Institutions, Faculty, and Articles in Premier Information Systems Research Journals , 2007, Commun. Assoc. Inf. Syst..

[62]  Jen-Her Wu,et al.  An organizational memory information systems success model: an extension of DeLone and McLean's I/S success model , 1998, Proceedings of the Thirty-First Hawaii International Conference on System Sciences.

[63]  Darshana Sedera,et al.  Knowledge Management as an antecedent of Enterprise System Success , 2004, AMCIS.

[64]  Ping-Yu Hsu,et al.  ERP Systems Success: An Integration of IS Success Model and Balanced Scorecard , 2006, J. Res. Pract. Inf. Technol..

[65]  Gerold Riempp,et al.  The State of Research on Information Systems Success , 2009, Bus. Inf. Syst. Eng..

[66]  Mohamad Noorman Masrek,et al.  The utilization and effectiveness of intranet: A case study at selected Malaysian organizations , 2008 .

[67]  Lorne Olfman,et al.  A Knowledge Management Success Model: An Extension of DeLone and McLean's IS Success Model , 2003, AMCIS.

[68]  Uday R. Kulkarni,et al.  A Knowledge Management Success Model: Theoretical Development and Empirical Validation , 2006, J. Manag. Inf. Syst..

[69]  Barbara H Wixom,et al.  A Theoretical Integration of User Satisfaction and Technology Acceptance , 2005, Inf. Syst. Res..

[70]  Hsiu-Fen Lin,et al.  Measuring Online Learning Systems Success: Applying the Updated DeLone and McLean Model , 2007, Cyberpsychology Behav. Soc. Netw..

[71]  Rajiv Sabherwal,et al.  The Relationship Between Information System Planning Sophistication and Information System Success: An Empirical Assessment* , 1999 .

[72]  Andrew Martin,et al.  The 3-D Model of Information Systems Success: The Search for the Dependent Variable Continues , 1996 .

[73]  Bongsik Shin,et al.  An Exploratory Investigation of System Success Factors in Data Warehousing , 2003, J. Assoc. Inf. Syst..

[74]  Darshana Sedera,et al.  A Factor and Structural Equation analysis of the Enterprise Systems Success Measurement Model , 2004, AMCIS.

[75]  Michael Rosemann,et al.  Toward Improving the Relevance of Information Systems Research to Practice: The Role of Applicability Checks , 2008, MIS Q..

[76]  Barbara Wixom,et al.  An Empirical Investigation of the Factors Affecting Data Warehousing Success , 2001, MIS Q..