Changing Assessment in Higher Education: A Model in Support of Institution-Wide Improvement

Assessment of student learning is a complex matter being dealt with in large, complex institutions, involving diverse collections of staff and students engaged in intensive activities that lie at the heart of higher education. Not surprisingly, assessment has become a focal point of research and innovation in higher education. Consequently, the literature on assessment is now considerable and growing rapidly, while national projects to generate ways of improving assessment have become commonplace in many countries At the same time, however, attempts to improve assessment often fall short of their promise.Wellfounded statements of assessment principles fail to work their way down from the committees which draft them; individual lecturers’ innovative assessment practices take hold within their immediate sphere of influence without infiltrating a whole programme; limited progress is made in encouraging departments to take seriously the assessment of generic qualities or attributes considered as essential learning outcomes for all graduates. What then does it take to improve assessment in a university? This chapter presents a response to this situation focused on an emerging understanding of the nature of higher education institutions in the context of change. The purpose of this chapter therefore is to present a model of higher education institutions that is relevant to this context, highlighting those aspects of universities and similar organisations which require attention if assessment practices are to be improved. We believe that the challenges facing educational organisations, their aspirations and those of their staff, are best construed and most successfully pursued by clarifying their nature in the light of recent organisational thinking, and that failure to do this will inevitably lead to unrealistic goals, misdirection and consequent dissipation of energy, and, ultimately, disappointment, while at the same timemore effective ways of achieving