Mobile Technology Adoption in the Supply Chain

Supply chain management (SCM) can be defined as “the process of managing relationships, information, and materials flow across enterprise borders to deliver enhanced customer service and economic value” (Mentzer et al., 2001, p. 10). Information technology (IT) is pervasive in SCM (Russell & Hoag, 2004), and with the development of electronic commerce it is playing an increasingly strategic role as supply chain activities are conducted, linked and integrated electronically (Bhatt & Emdad, 2001; Kalakota & Robinson, 2001). Companies are seeking to gain competitive advantage and create responsiveness to markets by adopting IT that enables them to utilize and manage information and knowledge ABSTRACT

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