Responsible chain management: a capability assessment framework

In recent years, increased attention has been paid to issues of responsibility across the entire product lifecycle. Responsible behaviour of organizations in the product chain is dependent on the actions of other parties such as suppliers and customers. Only through co-operation and close interaction between the different parties involved is it possible to come to a specified form of responsible chain management. Drawing on stakeholder theory and literature on the resource-based view of the firm, this article presents a framework for assessing the organizational capabilities of responding to claims from internal and external parties. Interpretations of stakeholder interests, integration into business processes, monitoring these processes, and communication with stakeholders are the central processes in this framework. The application of this framework to three cases of responsible chain management illustrates the functioning of the framework as a tool for assessing organizational capabilities.

[1]  R. Freeman.  Strategic Management: A Stakeholder Approach , 2010 .

[2]  Jennifer Nash,et al.  Industry codes as agents of change: responsible care adoption by US chemical companies , 1999 .

[3]  André H.J. Nijhof,et al.  Beyond codes of ethics: an integrated framework for stimulating morally responsible behaviour in organisations , 1999 .

[4]  M. Jenkins,et al.  The Business of Sustainable Forestry: Strategies For An Industry In Transition , 1999 .

[5]  Christine Moorman,et al.  The Contingency Value of Complementary Capabilities in Product Development , 1999 .

[6]  Sanjay Sharma,et al.  Proactive corporate environmental strategy and the development of competitively valuable organizational capabilities , 1998 .

[7]  Ronald K. Mitchell,et al.  Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts , 1997 .

[8]  D. Teece,et al.  DYNAMIC CAPABILITIES AND STRATEGIC MANAGEMENT , 1997 .

[9]  Reginald A. Litz.  A resource-based-view of the socially responsible firm: Stakeholder interdependence, ethical awareness, and issue responsiveness as strategic assets , 1996 .

[10]  Stephen Fineman,et al.  GREEN STAKEHOLDERS: INDUSTRY INTERPRETATIONS AND RESPONSE* , 1996 .

[11]  Gerd Scholl,et al.  SUSTAINABLE PRODUCT POLICY IN EUROPE , 1996 .

[12]  S. Hart,et al.  A Natural-Resource-Based View of the Firm , 1995 .

[13]  David J. Collis,et al.  Research Note: How Valuable are Organizational Capabilities? , 1994 .

[14]  Robert E. Hoskisson,et al.  BOARD OF DIRECTOR INVOLVEMENT IN RESTRUCTURING: THE EFFECTS OF BOARD VERSUS MANAGERIAL CONTROLS , 1993 .

[15]  Margaret A. Peteraf.  The cornerstones of competitive advantage: A resource‐based view , 1993 .

[16]  J. Barney.  Firm Resources and Sustained Competitive Advantage , 1991 .

[17]  Daniel A. Levinthal,et al.  ABSORPTIVE CAPACITY: A NEW PERSPECTIVE ON LEARNING AND INNOVATION , 1990 .

[18]  J. Alexander,et al.  Images of Organization , 1988 .

[19]  B. Wernerfelt,et al.  A Resource-Based View of the Firm , 1984 .

[20]  E. Penrose.  The theory of the growth of the firm twenty-five years after , 1960 .

[21]  Gianmario Verona.  A Resource-Based View of Product Development , 1999 .

[22]  O.A.M. Fisscher.  Persoonlijke kwaliteit van organisaties , 1999 .

[23]  S. Tom,et al.  Annual Report 1998 , 1999 .

[24]  D. V. D. Lagemaat,et al.  Processen in Beweging , 1999 .

[25]  M. Ibuka,et al.  [Annual report 1998]. , 1998, Jahresbericht.

[26]  A. Kolk.  Forests in international environmental politics: international organisations, NGOs and the Brazilian Amazon , 1996 .

[27]  L. Preston,et al.  The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications , 1995 .

[28]  K. Clark,et al.  Integration and Dynamic Capability: Evidence from Product Development in Automobiles and Mainframe Computers , 1994 .

[29]  P. Schoemaker,et al.  Strategic assets and organizational rent , 1993 .

[30]  Hans Lenk,et al.  Zwischen Wissenschaft und Ethik , 1992 .

[31]  Belinda Loftus,et al.  In Search of a Useful Theory , 1988 .

[32]  Christel Sorin,et al.  Biography , 1985, Speech Commun..