Integrated total quality management: Beyond zero defects theory and towards innovation

This paper reviews the benefits of integrating management systems (MSs) and proposes a rationale for the integration in manufacturing companies, contributing to increased competitiveness. Benefits accrue from the integrated implementation of MSs for quality, environment, occupational health and safety, social responsibility, maintenance and energy. integrated total quality management, as the largest system, represents all management sub-systems in the organisation, converging to assure convenient satisfaction to all organisation stakeholders. Additionally, it is widely accepted that quality management strategically supports the management of innovation. However, while the importance of innovation for competitiveness is increasingly acknowledged, countries with a culture less prone to foster innovation increasingly face the need to encourage implementation of effective innovation MSs in companies in order to achieve competitive advantages in the global market, even if not immediately, but upon implementation. Springing from this approach, this paper reviews benefits of integration and intends to emphasise how integration of MSs should consider an innovation MS as a key part. Although available empirical evidence of the benefits of the latter approach is yet hardly significant, preliminary data support the viability of attaining added efficiency in generating competitive advantages in manufacturing companies by integrating the innovation MS within the group of already integrated MSs.

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