There will be many consumer challenges presented to suppliers in the 21st century. Consumers want to buy products and services when they want them at an affordable price, representing value for money. This might mean that the supplier is ethical, environmentally conscientious and engaged with global communities being served by its products and services. The evolution of statistical thinking improves service performance which ultimately increases the customer satisfaction level. Six Sigma is used to increase the stock service level of the distribution centre. The Total Quality Management (TQM) and Six Sigma movements have been utilised for the effective management. This article describes how a global distributor of automobile components applied Six Sigma rigours to its service setting process for one product line.
[1]
M. Colclough.
The Strategy of Distribution Management
,
1985
.
[2]
J. Doob.
Stochastic processes
,
1953
.
[3]
James B. Ayers,et al.
Handbook of Supply Chain Management
,
2000
.
[4]
Michael J. Magazine,et al.
Quantitative Models for Supply Chain Management
,
1998
.
[5]
Pete S. Pande,et al.
What Is Six Sigma
,
2001
.
[6]
David F. Pyke,et al.
Inventory management and production planning and scheduling
,
1998
.
[7]
Thomas J. Goldsby,et al.
Information technology influences on world class logistics capability
,
1997
.