The literature is silent on the management practices that are required to develop and implement open innovation models. This paper will explore aspects of the open innovation paradigm in the area of Connected Health, with the intention of improving our understanding of the required management practices. In the context of Connected Health, this paper explores some of the challenges of adopting user strategies and critically analyse the lead user method (individual level). Research findings highlight a lack of understanding of the human resource management issues related to the recruitment of strong users, engaging users at an emotional level - in particular self-efficacy and reward systems. It was found that the refinement of the lead user method (at the individual level) was necessary in order to take in account the context and complexity of the Connected Health area. Findings suggest that the lead user method inappropriate for Connected Health, and a more suitable method was suggested - ‘peer user method’. This includes desired user competencies, management factors and self-efficacy conditions. Finally, a research agenda was presented.