Notice of RetractionStudy on the key factors of innovation management in service enterprise

Service innovation is fundamental competitiveness to service enterprise. Researches on domestic service enterprise shows that organization support and emotional labor, Psychological empowerment, learning commitment, internal social capital are the key variables to significantly affect employee's service orientation and further service innovation. So managers should strengthen organization support, reduce emotional labor, enhance psychological empowerment, and learning commitment to improve enthusiasm, which in turn generate more service-oriented behaviors.

[1]  G. Spreitzer.  PSYCHOLOGICAL EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT, AND VALIDATION , 1995 .

[2]  E. Fodor,et al.  Charismatic and noncharismatic leaders: Differences in behavior and effectiveness. , 1988 .

[3]  Teresa M. Amabile,et al.  Creativity In Context: Update To The Social Psychology Of Creativity , 1996 .

[4]  Scott B. MacKenzie,et al.  Transformational Leader Behaviors and Substitutes for Leadership as Determinants of Employee Satisfaction, Commitment, Trust, and Organizational Citizenship Behaviors , 1996 .

[5]  R. Rothwell.  Towards the Fifth‐generation Innovation Process , 1994 .

[6]  P. Hertog.  KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION , 2000 .

[7]  Teresa M. Amabile,et al.  Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do , 1997 .

[8]  James J. Jiang,et al.  The impacts of charismatic leadership style on team cohesiveness and overall performance during ERP implementation , 2005 .

[9]  J. H. Davis,et al.  An Integrative Model Of Organizational Trust , 1995 .

[10]  R. N. Kanungo,et al.  Charismatic leadership in organizations , 1998 .

[11]  Lawrence D. Fredendall,et al.  AN INTEGRATIVE MODEL OF THE EMPOWERMENT PROCESS , 2002 .

[12]  Edward Lorenz,et al.  Absorptive Capacity, Forms of Knowledge and Economic Development , 2004 .

[13]  Stephen W. Nason,et al.  A Dimensional Analysis of the Relationship between Psychological Empowerment and Effectiveness Satisfaction, and Strain , 1997 .

[14]  B. Kogut,et al.  Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology , 1992 .

[15]  B. Schneider,et al.  Service Quality: Research Perspectives , 2003 .

[16]  G. Spreitzer,et al.  A Dimensional Analysis of the Relationship between Psychological Empowerment and Effectiveness Satisfaction, and Strain , 1997 .

[17]  Albert Bandura,et al.  Organisational Applications of Social Cognitive Theory , 1988 .