论文信息 - A working definition for total quality management (TQM) researchers

A working definition for total quality management (TQM) researchers

Abstract Total quality management represents a movement which is revolutionizing the way business is done in the industrialized world. Using points of agreement between the writings of the quality gurus, this paper develops a definition of TQM to serve as a reference point for those interested in doing research on this important topic.

W. J. Miller | William Johnson Miller

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