Public ICT Governance: A Quasi-systematic Review

This work performs a quasi-systematic review in a structured way to identify, characterize and summarize the main evidence on Public ICT Governance in order to analyse the methods, techniques, models, framework, guides and / or Public ICT Governance good practice to describe its application in an IT environment, helping ICT managers through a secondary study. A research question was raised and an initial study of 4870 works was adopted. Among these, 21 were selected for the construction of this study through a characterization of three components (Leadership, Strategy and Control) which encompasses the dimensions that define the level of maturity of a public organization (iGovTI). In this analysis and characterization, it was identified that the methods techniques, models, framework, guides and/or good practice found were the most mentioned at the Academy, as COBIT, ITIL and CMMI, as also others who are not known.

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