Lessons Learned from Successes and Failures in Information Systems Outsourcing

This chapter presents a process map of information systems outsourcing decisions and factors which influence the outcome of the outsourcing project at each decision point. The author takes a broad view of outsourcing projects and examines IS outsourcing successes and failures in context of project phase. Brief examples are provided to illustrate various outcomes of the decisions faced by both outsourcing vendor and client. The chapter also presents a summary of lessons learned about information systems outsourcing and recommendations for future research. 701 E. Chocolate Avenue, Suite 200, Hershey PA 17033, USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.idea-group.com ITB13437 INFORMATION SCIENCE PUBLISHING This chapter appears in the book, Outsourcing Management Information Systems edited by Ashlyn Schniederjans , Dara Schniederjans , Marc Schniederjans © 2007, Idea Group Inc.