Service supply chain management: A review of operational models
暂无分享,去创建一个
Bin Shen | Tsan-Ming Choi | Yulan Wang | Stein W. Wallace | S. Wallace | T. Choi | Bin Shen | Yulan Wang
[1] B. Dan,et al. Pricing policies in a dual-channel supply chain with retail services , 2012 .
[2] Serguei Netessine,et al. Contracting for Infrequent Restoration and Recovery of Mission-Critical Systems , 2010, Manag. Sci..
[3] Chen Xu,et al. Ordering, pricing and allocation in a service supply chain , 2013 .
[4] Stefan Spinler,et al. Pricing of full-service repair contracts , 2012, Eur. J. Oper. Res..
[5] Taner Bilgiç,et al. Analysis of a two-stage telecommunication supply chain with technology dependent demand , 2007, Eur. J. Oper. Res..
[6] Qi Feng,et al. The Strategic Perils of Low Cost Outsourcing , 2012, Manag. Sci..
[7] Pengfei Guo,et al. The Comparison of Two Vertical Outsourcing Structures under Push and Pull Contracts , 2014 .
[8] Nitish Jain,et al. Optimal Contracts for Outsourcing of Repair and Restoration Services , 2013 .
[9] Liang Liang,et al. Service outsourcing and disaster response methods in a relief supply chain , 2016, Ann. Oper. Res..
[10] Peter E.D. Love,et al. Evaluating reverse third-party logistics operations using a semi-fuzzy approach , 2012 .
[11] Ramesh Johari,et al. Competition and Contracting in Service Industries , 2008 .
[12] Reza Zanjirani Farahani,et al. A genetic algorithm to optimize the total cost and service level for just-in-time distribution in a supply chain , 2008 .
[13] Edieal J. Pinker,et al. Call Center Outsourcing Contracts Under Information Asymmetry , 2008, Manag. Sci..
[14] Z. Shen,et al. An analysis of a supply chain with options contracts and service requirements , 2012 .
[15] Daniel H. Simon,et al. Do Incumbents Improve Service Quality in Response to Entry? Evidence from Airlines' On-Time Performance , 2013, Manag. Sci..
[16] Mark Goh,et al. Choice of supply chain governance: Self-managing or outsourcing? , 2014 .
[17] Rajesh Piplani,et al. A study of repairable parts inventory system operating under performance-based contract , 2011, Eur. J. Oper. Res..
[18] Serguei Netessine,et al. Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation , 2002, Oper. Res..
[19] Zhibin Jiang,et al. Optimizing product service system by franchise fee contracts under information asymmetry , 2016, Ann. Oper. Res..
[20] José Faria,et al. Cost and quality of service analysis of production systems based on the cumulative downtime , 2010 .
[21] Andrew Lim,et al. On service consistency in multi-period vehicle routing , 2015, Eur. J. Oper. Res..
[22] Tiaojun Xiao,et al. Coordinating price and service level decisions for a supply chain with deteriorating item under vendor managed inventory , 2013 .
[23] Christopher S. Tang,et al. The impact of cross-border patient movement on the delivery of healthcare services , 2013 .
[24] B. Sivakumar,et al. Optimal control of service parameter for a perishable inventory system maintained at service facility with impatient customers , 2015, Ann. Oper. Res..
[25] Xiangtong Qi,et al. Strategic wholesale pricing in a supply chain with a potential entrant , 2010, Eur. J. Oper. Res..
[26] Kenji Matsui. Gray-market trade with product information service in global supply chains , 2014 .
[27] Rajiv M. Dewan,et al. Pricing of Wireless Services: Service Pricing vs. Traffic Pricing , 2013, Inf. Syst. Res..
[28] Zhe Yin,et al. Incentives to improve the service level in a random yield supply chain: The role of bonus contracts , 2015, Eur. J. Oper. Res..
[29] Fernando Bernstein,et al. A General Equilibrium Model for Industries with Price and Service Competition , 2004, Oper. Res..
[30] Loo Hay Lee,et al. Bunkering decisions for a shipping liner in an uncertain environment with service contract , 2015, Eur. J. Oper. Res..
[31] H. Kurata,et al. After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both? , 2010 .
[32] Uday M. Apte,et al. A history of research in service operations: What's the big idea? , 2007 .
[33] Zuo-Jun Max Shen,et al. Trade-offs Between Customer Service and Cost in Integrated Supply Chain Design , 2005, Manuf. Serv. Oper. Manag..
[34] Guisseppi A. Forgionne,et al. Internal supply chain coordination in the electric utility industry , 2009, Eur. J. Oper. Res..
[35] G. Gallego,et al. Supply Chain Coordination in a Market with Customer Service Competition , 2004 .
[36] Wenhui Zhao,et al. Financing the Newsvendor: Supplier vs. Bank, and the Structure of Optimal Trade Credit Contracts , 2012, Oper. Res..
[37] Weihua Liu,et al. Quality decision of the logistics service supply chain with service quality guarantee , 2013 .
[38] T. Baltacıoğlu,et al. A New Framework for Service Supply Chains , 2007 .
[39] Roman Kapuscinski,et al. Coordinating Contracts for Decentralized Supply Chains with Retailer Promotional Effort , 2004, Manag. Sci..
[40] Ralf W. Seifert,et al. Designing Service Level Contracts for Supply Chain Coordination , 2012 .
[41] Yulan Wang,et al. On the Advantage of Quantity Leadership When Outsourcing Production to a Competitive Contract Manufacturer , 2013 .
[42] R. Plante,et al. Incentive maintenance outsourcing contracts for channel coordination and improvement , 2006 .
[43] Kannan Govindan,et al. Pricing and balancing of the sea-cargo service chain with empty equipment repositioning , 2015, Comput. Oper. Res..
[44] Cynthia Barnhart,et al. Composite-variable modeling for service parts logistics , 2006, Ann. Oper. Res..
[45] Sean P. Willems,et al. A Periodic-Review Modeling Approach for Guaranteed Service Supply Chains , 2007, Interfaces.
[46] Serguei Netessine,et al. Impact of Performance-Based Contracting on Product Reliability: An Empirical Analysis , 2011, Manag. Sci..
[47] Sridhar Moorthy,et al. Managing a distribution channel under asymmetric information with performance requirements , 1997 .
[48] Shanling Li,et al. Structural Properties of Buyback Contracts for Price-Setting Newsvendors , 2008, Manuf. Serv. Oper. Manag..
[49] Hong Chen,et al. Dynamic Capacity Expansion for a Service Firm with Capacity Deterioration and Supply Uncertainty , 2009, Oper. Res..
[50] Hisashi Kurata,et al. After-sales service competition in a supply chain: Does uncertainty affect the conflict between profit maximization and customer satisfaction? , 2013 .
[51] T. S. Raghu,et al. Interdependencies in IT Infrastructure Services: Analyzing Service Processes for Optimal Incentive Design , 2010 .
[52] Amiya K. Chakravarty,et al. Telecom service provider portal: Revenue sharing and outsourcing , 2011, Eur. J. Oper. Res..
[53] Hui Zhao,et al. Fee-for-Service Contracts in Pharmaceutical Distribution Supply Chains: Design, Analysis, and Management , 2012, Manuf. Serv. Oper. Manag..
[54] Pius J. Egbelu,et al. Improving service rate for a tree-type three-echelon supply chain system with backorders at retailer's level , 2014, J. Oper. Res. Soc..
[55] Awi Federgruen,et al. Competition in Service Industries , 2005, Oper. Res..
[56] Christopher S. Tang,et al. Introducing competition in healthcare services: The role of private care and increased patient mobility , 2014, Eur. J. Oper. Res..
[57] Haluk Demirkan,et al. The risk and information sharing of application services supply chain , 2008, Eur. J. Oper. Res..
[58] Eleftherios Iakovou,et al. Optimal newsvendor policies for dual-sourcing supply chains: A disruption risk management framework , 2012, Comput. Oper. Res..
[59] Suresh P. Sethi,et al. A Supply Chain with a Service Requirement for Each Market Signal , 2009 .
[60] Yue Jin,et al. Abstract Number: 015-0106 Price and Service Competition in an Outsourced Supply Chain , 2010 .
[61] Wai-Ki Ching,et al. Inducing high service capacities in outsourcing via penalty and competition , 2011 .
[62] Yue Wu,et al. Single and multi-period optimal inventory control models with risk-averse constraints , 2009, Eur. J. Oper. Res..
[63] Peter L. Jackson,et al. Optimizing Service Parts Inventory in a Multiechelon, Multi-Item Supply Chain with Time-Based Customer Service-Level Agreements , 2007, Oper. Res..
[64] Burak Kazaz,et al. Impact of Sourcing Flexibility on the Outsourcing of Services Under Demand Uncertainty , 2012, Eur. J. Oper. Res..
[65] Robbert Huijsman,et al. Supply chain management in health services: an overview , 2011 .
[66] Zhibin Jiang,et al. Contract design for cooperative product service system with information asymmetry , 2014 .
[67] Zhongjun Tian,et al. On service degrade at a discount: Capacity, demand pooling, and optimal discounting , 2012 .
[68] Fernando Bernstein,et al. Competition for Procurement Contracts with Service Guarantees , 2008, Oper. Res..
[69] Kut C. So,et al. Price and Time Competition for Service Delivery , 2000, Manuf. Serv. Oper. Manag..
[70] Andy A. Tsay,et al. Channel Dynamics Under Price and Service Competition , 2000, Manuf. Serv. Oper. Manag..
[71] Stephen M. Disney,et al. Taming the bullwhip effect whilst watching customer service in a single supply chain echelon , 2006, Eur. J. Oper. Res..
[72] Joseph Hall,et al. Customer Service Competition in Capacitated Systems , 2000, Manuf. Serv. Oper. Manag..
[73] Israel David,et al. A continuous-review model for dual intercontinental and domestic outsourcing , 2012 .
[74] Yong Tan,et al. Price competition with service level guarantee in web services , 2009, Decis. Support Syst..
[75] Jafar Heydari,et al. Coordinating supplier's reorder point: A coordination mechanism for supply chains with long supplier lead time , 2014, Comput. Oper. Res..
[76] George Q. Huang,et al. Tourism supply chain management: A new research agenda , 2009 .
[77] Jie Zhang,et al. Pricing for shipping services of online retailers: Analytical and empirical approaches , 2012, Decis. Support Syst..
[78] Elena Katok,et al. Inventory Service-Level Agreements as Coordination Mechanisms: The Effect of Review Periods , 2008, Manuf. Serv. Oper. Manag..
[79] Peter Kischka,et al. The price-setting newsvendor with service and loss constraints , 2013 .
[80] Jenny Lieu,et al. Design of the incentive mechanism in electricity auction market based on the signaling game theory , 2010 .
[81] Elliot Bendoly,et al. Service and cost benefits through clicks-and-mortar integration: Implications for the centralization/decentralization debate , 2007, Eur. J. Oper. Res..
[82] Yang Liu,et al. Service capability procurement decision in logistics service supply chain: a research under demand updating and quality guarantee , 2015 .
[83] Özalp Özer,et al. Dual Sales Channel Management with Service Competition , 2008, Manuf. Serv. Oper. Manag..
[84] Emmett J. Lodree,et al. An insurance risk management framework for disaster relief and supply chain disruption inventory planning , 2008, J. Oper. Res. Soc..
[85] Anindya Ghose,et al. The Impact of Internet Referral Services on a Supply Chain , 2007, Inf. Syst. Res..
[86] Yongjian Li,et al. Retail service for mixed retail and E-tail channels , 2010, Annals of Operations Research.
[87] Christof Weinhardt,et al. Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks , 2011 .
[88] Aaditya Mattoo,et al. Does Services Liberalization Benefit Manufacturing Firms? Evidence from the Czech Republic , 2006 .
[89] D. Atkins,et al. Designing Service Level Agreements for Inventory Management , 2013 .
[90] Lingxiu Dong,et al. Managing Disruption Risk: The Interplay Between Operations and Insurance , 2012, Manag. Sci..
[91] T. C. Edwin Cheng,et al. Make-or-buy service capacity decision in a supply chain providing after-sales service , 2014, Eur. J. Oper. Res..
[92] L. Qian. Market-based supplier selection with price, delivery time, and service level dependent demand , 2014 .
[93] Uday S. Karmarkar,et al. Contracting for Collaborative Services , 2008, Manag. Sci..
[94] Itay Gurvich,et al. "We Will Be Right with You": Managing Customer Expectations with Vague Promises and Cheap Talk , 2011, Oper. Res..
[95] Wendy L. Tate,et al. Understanding and Managing the Services Supply Chain , 2004 .
[96] Fernando Bernstein,et al. Coordination Mechanisms for Supply Chains Under Price and Service Competition , 2007, Manuf. Serv. Oper. Manag..
[97] Xiangfeng Chen,et al. Joint Logistics and Financial Services by a 3PL Firm , 2011, Eur. J. Oper. Res..
[98] Weihua Liu,et al. Quality supervision and coordination of logistic service supply chain under multi-period conditions , 2013 .
[99] Tsan-Ming Choi,et al. Service Competition and Service War: A Game-Theoretic Analysis , 2014 .
[100] Scott E. Sampson. Customer‐supplier duality and bidirectional supply chains in service organizations , 2000 .
[101] Ganesh Iyer,et al. Coordinating Channels Under Price and Nonprice Competition , 1998 .
[102] Joseph M. Milner,et al. Supply chain capacity and outsourcing decisions: the dynamic interplay of demand and supply uncertainty , 2002 .
[103] Alain Yee-Loong Chong,et al. Stochastic service network design with rerouting , 2014, Transportation Research Part B: Methodological.
[104] Tsan-Ming Choi,et al. Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk-Averse Players , 2012 .
[105] A. Nagurney,et al. Supply chain outsourcing under exchange rate risk and competition , 2011 .
[106] L. Araujo,et al. Service, services and products: rethinking operations strategy , 2009 .
[107] Tadeusz Sawik,et al. Optimization of cost and service level in the presence of supply chain disruption risks: Single vs. multiple sourcing , 2014, Comput. Oper. Res..
[108] Euthemia Stavrulaki,et al. A Typology for Service Supply Chains and Its Implications for Strategic Decisions , 2014 .
[109] Cheng-Han Wu. Price and service competition between new and remanufactured products in a two-echelon supply chain , 2012 .
[110] Pingyu Jiang,et al. Modelling on service capability maturity and resource configuration for public warehouse product service systems , 2013 .
[111] Tiaojun Xiao,et al. Price and service competition of supply chains with risk-averse retailers under demand uncertainty , 2008 .
[112] X. T. Tang,et al. Strategic interactions in service supply chain with horizontal competition , 2014 .
[113] D. Simester,et al. Customer Satisfaction Incentives , 1994 .
[114] Serguei Netessine,et al. Performance Contracting in After-Sales Service Supply Chains , 2007, Manag. Sci..
[115] Antonio J. Conejo,et al. Contract design and supply chain coordination in the electricity industry , 2013, Eur. J. Oper. Res..
[116] Daniel Patrick Connors,et al. Application of Feedback Control Method to Workforce Management in a Service Supply Chain , 2009 .
[117] Reza Zanjirani Farahani,et al. Robust supply chain network design with service level against disruptions and demand uncertainties: A real-life case , 2013, Eur. J. Oper. Res..
[118] Yutian Chen,et al. Strategic outsourcing under technology spillovers , 2014 .
[119] Qiang Qiang,et al. An Equilibrium Model of Online Shopping Supply Chain Networks with Service Capacity Investment , 2013 .
[120] Teodor Gabriel Crainic,et al. Correlations in Stochastic Programming: a Case from Stochastic Service Network Design , 2007, Asia Pac. J. Oper. Res..
[121] Yon-Chun Chou,et al. Service-based capacity strategy for manufacturing service duopoly of differentiated prices and lognormal random demand , 2009 .
[122] Karen Donohue,et al. Outsourcing via Service Competition , 2007 .
[123] Yu Tian,et al. Optimizing reliability and service parts logistics for a time-varying installed base , 2012, Eur. J. Oper. Res..
[124] Guillaume Roels,et al. Optimal Design of Coproductive Services: Interaction and Work Allocation , 2014, Manuf. Serv. Oper. Manag..
[125] B. Venkateshwara Rao,et al. Special Issue: OR/MS and E-Business: E-Commerce and Operations Research in Airline Planning, Marketing, and Distribution , 2001, Interfaces.
[126] Aaditya Mattoo,et al. Does Services Liberalization Benefit Manufacturing Firms , 2011 .
[127] T. C. A. Bashyam. Service Design and Price Competition in Business Information Services , 2000, Oper. Res..
[128] M. Esmaeili,et al. Three-level warranty service contract among manufacturer, agent and customer: A game-theoretical approach , 2014, Eur. J. Oper. Res..
[129] Paul R. Milgrom,et al. Multitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design , 1991 .
[130] Teodor Gabriel Crainic,et al. A Study of Demand Stochasticity in Service Network Design , 2009, Transp. Sci..
[131] Stefan Minner,et al. An integrated guaranteed- and stochastic-service approach to inventory optimization in supply chains , 2013, Eur. J. Oper. Res..
[132] Jun Zhang,et al. Managing two-stage serial inventory systems under demand and supply uncertainty and customer service level requirements , 2004 .