Conceptualising Prototypes in Service Design

To date, service prototyping has been discussed academically as an unproblematic add-on to existing prototyping techniques, or as methods for prototyping social interaction. In fact, most of the k ...

[1]  Tim Hansen Diagnosing faults using knowledge about malfunctioning behavior , 1988 .

[2]  Shamsul I. Chowdhury,et al.  Statistical expert systems : a special application area for knowledge-based computer methodology , 1987 .

[3]  Xinli Gu Testability analysis and improvement in high-level synthesis systems , 1992 .

[4]  Kurt Schneider,et al.  Prototypes as assets, not toys. Why and how to extract knowledge from prototypes. (Experience report) , 1996, Proceedings of IEEE 18th International Conference on Software Engineering.

[5]  Kirsikka Vaajakallio ENACTING DESIGN: UNDERSTANDING CO-DESIGN AS EMBODIED PRACTICE , 2009 .

[6]  Claudia Eckert,et al.  DESIGN INSPIRATION AND DESIGN PERFORMANCE , 1997 .

[7]  Patrick Müller,et al.  Product-Service Systems - From Customer Needs to Requirements in Early Development Phases , 2009 .

[8]  Eva L. Ragnemalm Towards student modelling through collaborative dialogue with a learning companion , 1995 .

[9]  Stefan Holmlid,et al.  Participative, co-operative, emancipatory : From participatory design to service design , 2012 .

[10]  P. Doherty A three-valued approach to non-monotonic reasoning , 1990 .

[11]  C. Lovelock Classifying Services to Gain Strategic Marketing Insights , 1983 .

[12]  Claudia Eckert,et al.  Sources of inspiration: a language of design , 2000 .

[13]  Lucy Kimbell,et al.  Designing for Services - Multidisciplinary Perspectives: Proceedings from the Exploratory Project on Designing for Services in Science and Technology-based Enterprises, Saïd Business School , 2008 .

[14]  Erik Stoy A Petri Net Based Unified Representation for Hardware/Software Co-Design , 1995 .

[15]  E. Gummesson Exit Services Marketing – Enter Service Marketing , 2007 .

[16]  Fabian Segelström,et al.  Visualisations in Service Design , 2010 .

[17]  Tomas Sokolnicki Coaching partial plans : an approach to knowledge-based tutoring , 1990 .

[18]  Stephen L. Vargo,et al.  Service-dominant logic: continuing the evolution , 2008 .

[19]  Erik Stolterman,et al.  The anatomy of prototypes: Prototypes as filters, prototypes as manifestations of design ideas , 2008, TCHI.

[20]  J. Lind Creditor - firm relations : an interdisciplinary analysis , 1994 .

[21]  Roland N. Bol,et al.  Tabulated Resolution for the Well-Founded Semantics , 1993, J. Log. Program..

[22]  A. Parasuraman,et al.  Problems and Strategies in Services Marketing , 1985 .

[23]  A. Larsson Ekonomisk styrning och organisatorisk passion : ett interaktivt perspektiv , 1997 .

[24]  Pam J. Mayhew,et al.  An Alternative Prototyping Classification , 1987, Comput. J..

[25]  Charles Hill,et al.  What do Prototypes Prototype , 1997 .

[26]  Maria Johansson,et al.  A case study of how user interface sketches, scenarios and computer prototypes structure stakeholder meetings , 2007, BCS HCI.

[27]  Erik Stolterman,et al.  The Nature of Design Practice and Implications for Interaction Design Research , 2008 .

[28]  Gustav Fahl,et al.  Object Views of Relational Data in Multidatabase Systems , 1994 .

[29]  Vadim Engelson,et al.  An Approach to Automatic Construction of Graphical User Interfaces for Applications in Scientific Co , 1996 .

[30]  Henrik Nordin On the use of typical cases for knowledge-based consultation and teaching , 1985 .

[31]  Mats Larsson,et al.  A transformational approach to formal digital system design , 1993, Linköping studies in science and technology thesis.

[32]  G. L. Shostack,et al.  How to Design a Service , 1982 .

[33]  Stefan Holmlid,et al.  Service Designers on Including Stakeholders in Service Prototyping , 2011 .

[34]  Ulf Cederling,et al.  Industrial Software Development - A Case Study , 1993, ESEC.

[35]  Nick Bryan-Kinns,et al.  One for all and all for one?: case studies of using prototypes in commercial projects , 2002, NordiCHI '02.

[36]  Stefan Svenberg Structure-driven derivation of inter-lingual functor-argument trees for multi-lingual generation , 1995 .

[37]  Eva Toller Contributions to parallel multiparadigm languages : combining object-oriented and rule-based programming , 1995 .

[38]  Eva L. Ragnemalm,et al.  Student modelling based on collaborative dialogue with a learning companion , 1999 .

[39]  Stefan Holmlid,et al.  Visualizations as Tools for Research: Service Designers on Visualizations , 2009, Nordes 2009: Engaging Artifacts.

[40]  Jonas Löwgren The Ignatius Environment: Supporting the Design and Development of Expert-System User Interfaces , 1992, IEEE Expert.

[41]  Guy Pyrzak,et al.  Breaking the fidelity barrier: an examination of our current characterization of prototypes and an example of a mixed-fidelity success , 2006, CHI.

[42]  Andy Dearden,et al.  Designing as a conversation with digital materials , 2006 .

[43]  Dan Saffer,et al.  Designing for Interaction: Creating Smart Applications and Clever Devices , 2006 .

[44]  Johnny Eckerland Retargeting of an incremental code generator. , 1984 .

[45]  Ilpo Koskinen,et al.  Prototyping Social Interaction , 2008, Design Issues.

[46]  Susan Turner,et al.  Is stereotyping inevitable when designing with personas , 2011 .

[47]  Maryam Alavi,et al.  An assessment of the prototyping approach to information systems development , 1984, CACM.

[48]  Olof Johansson,et al.  Improving implementation of graphical user interfaces for object-oriented knowledge-bases , 1991 .

[49]  Thomas Erickson,et al.  Notes on design practice: stories and prototypes as catalysts for communication , 1995 .

[50]  Christer Bäckström Reasoning about interdependent actions , 1988 .

[51]  Michael Schrage Never Go to a Client Meeting without a Prototype , 2004, IEEE Softw..

[52]  Jane Fulton Suri,et al.  Experience prototyping , 2000, DIS '00.

[53]  Eva Brandt,et al.  Designing exploratory design games: a framework for participation in Participatory Design? , 2006, PDC '06.

[54]  Robert Johnston,et al.  The service concept: the missing link in service design research? , 2002 .

[55]  Vojin Plavsic Interleaved processing of non-numerical data stored on a cyclic memory. , 1983 .

[56]  Jonni Harrius An architecture and a knowledge representation model for expert critiquing systems , 1993 .

[57]  G. L. Shostack Designing Services That Deliver , 1996 .

[58]  Peter Jonsson Complexity of state-variable planning under structural restrictions , 1995 .

[59]  Cabirio Cautela,et al.  Service Design logic: An Approach Based on Different Service Categories , 2009 .

[60]  Lars Karlsson,et al.  Specification and Synthesis of Plans Using the Features and Fluents Framework , 1995 .

[61]  Erik Markensten Mind The Gap: A Procurement Approach to Integrating User-Centred Design in Contract Development , 2012 .

[62]  Stefan Holmlid,et al.  Thinking and Doing Ethnography in Service Design , 2009 .

[63]  Roberto M. Saco,et al.  Service Design: An Appraisal , 2010 .

[64]  K. D. Hoffman,et al.  Atmospherics, Service Encounters and Consumer Decision Making: An Integrattve Perspective , 2002 .

[65]  Zebo Peng Steps towards the formalization of designing VLSI systems , 1985 .

[66]  Georg Strom,et al.  Stories with emotions and conflicts drive development of better interactions in industrial software projects , 2007, OZCHI '07.

[67]  Ling Lin,et al.  A Value-Based Indexing Technique for Time Sequences , 1997 .

[68]  Ulf Söderman On conceptual modelling of mode switching systems , 1995 .

[69]  Eduardo Corte-Real,et al.  Design Research in 2006 , 2006 .

[70]  Lars Erik Holmquist,et al.  Prototyping , 2005, Interactions.

[71]  Tim Hansen,et al.  Diagnosing multiple faults using knowledge about malfunctioning behavior , 1988, IEA/AIE '88.

[72]  K ClemonsEric Evaluation of strategic investments in information technology , 1991 .

[73]  Yin Yin Wong Rough and ready prototypes: lessons from graphic design , 1992, CHI '92.

[74]  Staffan Flodin,et al.  Efficient Management of Object-Oriented Queries with Late Binding , 1996 .

[75]  Mary Beth Rosson,et al.  A laboratory method for studying activity awareness , 2004, NordiCHI '04.

[76]  M. Bradley,et al.  Measuring emotion: the Self-Assessment Manikin and the Semantic Differential. , 1994, Journal of behavior therapy and experimental psychiatry.

[77]  Mary Jo Bitner,et al.  Servicescapes: The Impact of Physical Surroundings on Customers and Employees: , 1992 .

[78]  Christopher A. Voss,et al.  Innovation in Experiential Services - An Empirical View , 2007 .

[79]  Stefan Holmlid,et al.  Service Prototyping According to Service Design Practitioners , 2010 .

[80]  Thea van der Geest,et al.  Measuring the emotional impact of websites: a study on combining a dimensional and discrete emotion approach in measuring visual appeal of university websites , 2007, DPPI.

[81]  Jonas S. Karlsson Towards a strategy for software requirements selection , 1995 .

[82]  Claudio S. Pinhanez,et al.  Services as Customer-Intensive Systems , 2009, Design Issues.

[83]  Richard F. Aubin A Case Study in Rapid Prototyping , 1992 .

[84]  Peter Carlsson Separation av företagsledning och finansiering : fallstudier av företagsledarutköp ur ett agentteoretiskt perspektiv ... , 1994 .

[85]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[86]  Brian P. Bailey,et al.  Getting inspired!: understanding how and why examples are used in creative design practice , 2009, CHI.

[87]  Henrik Artman,et al.  Enactments in Interaction Design: How Designers Make Sketches Behave , 2007 .

[88]  Abel Duarte Alonso,et al.  To what extent does restaurant kitchen design influence consumers’ eating out experience? An exploratory study , 2010 .

[89]  Peter Ingels,et al.  A Robust Text Processing Technique Applied to Lexical Error Recovery , 1997, ArXiv.

[90]  Peter J. Coughlan,et al.  Prototypes as (Design) Tools for Behavioral and Organizational Change , 2007 .

[91]  V. Noreika,et al.  Environmental Psychology , 2018 .

[92]  Steven J. Greenland,et al.  Atmospherics, Attitudes and Behaviour: Modelling the Impact of Designed Space , 1994 .

[93]  Claudia Eckert,et al.  Adaptation of Sources of Inspiration in Knitwear Design , 2003 .

[94]  Juhani Iivari,et al.  Impact of prototyping on user information satisfaction during the IS specification phase , 1989, Inf. Manag..

[95]  Mary Jo Bitner,et al.  Moving Forward and Making a Difference: Research Priorities for the Science of Service , 2010 .

[96]  Antti Oulasvirta,et al.  Understanding contexts by being there: case studies in bodystorming , 2003, Personal and Ubiquitous Computing.

[97]  Johan Herber Environment support for building structured mathematical models , 1995 .

[98]  Ezio Manzini,et al.  Collaborative services. Social innovation and design for sustainability , 2008 .

[99]  Christian Dindler,et al.  Staging imaginative places for participatory prototyping , 2008 .

[100]  Liz Sanders,et al.  ON MODELINGAn evolving map of design practice and design research , 2008, INTR.

[101]  William W. Gaver,et al.  Design documentaries: inspiring design research through documentary film , 2006, DIS '06.

[102]  John Cullen,et al.  Democratizing Innovation , 2020, Encyclopedia of Creativity, Invention, Innovation and Entrepreneurship.

[103]  Stefan Holmlid,et al.  Prototyping and enacting services : Lessons learned from human-centered methods , 2007 .