Pass it on?: Retweeting in mass emergency

We examine microblogged information generated during two different co-occurring natural hazards events in Spring 2009. Due to its rapid and widespread adoption, microblogging in emergency response is a place for serious consideration and experimentation for future application. Because microblogging is comprised of a set of practices shaped by a number of forces, it is important to measure and describe the diffuse, multi-party information exchange behaviors to anticipate how emergency governance might best play a role. Here we direct consideration toward information propagation properties in the Twitterverse, describing features of information redistribution related to the retweet (RT @) convention. Our analysis shows that during an emergency, for tweets authored by local users and tweets that contain emergency-related search terms, retweets are more likely than non-retweets to be about the event. We note that users are more likely to retweet information originally distributed through Twitter accounts run by media, especially the local media, and traditional service organizations. Comparing local users to the broader audience, we also find that tweet-based information redistribution is different for those who are local to an emergency event.

[1]  Gloria Mark,et al.  Resilience in collaboration: technology as a resource for new patterns of action , 2008, CSCW.

[2]  Leysia Palen,et al.  The emergence of online widescale interaction in unexpected events: assistance, alliance & retreat , 2008, CSCW.

[3]  Danah Boyd,et al.  Tweet, Tweet, Retweet: Conversational Aspects of Retweeting on Twitter , 2010, 2010 43rd Hawaii International Conference on System Sciences.

[4]  Amanda Lee Hughes,et al.  In search of the bigger picture: The emergent role of on-line photo sharing in times of disaster , 2008 .

[5]  Caroline Haythornthwaite,et al.  Crisis, Farming & Community , 2005, J. Community Informatics.

[6]  David Woods,et al.  Situation Awareness: A Critical But Ill-Defined Phenomenon , 1991 .

[7]  Irina Shklovski,et al.  Finding community through information and communication technology in disaster response , 2008, CSCW.

[8]  L. Palen,et al.  Finding Community Through Information and Communication Technology During Disaster Events , 2008 .

[9]  B. Weitz Hosted By , 2003 .

[10]  Starr Roxanne Hiltz,et al.  Network Nation: Human Communication Via Computer , 1979 .

[11]  James H. Martin,et al.  A vision for technology-mediated support for public participation & assistance in mass emergencies & disasters , 2010 .

[12]  Amanda Lee Hughes,et al.  Crisis in a Networked World , 2009 .

[13]  Sophia B. Liu,et al.  Citizen communications in crisis: anticipating a future of ICT-supported public participation , 2007, CHI.

[14]  Philip Fei Wu,et al.  Online Community Response to Major Disaster: A Study of Tianya Forum in the 2008 Sichuan Earthquake , 2009 .

[15]  Amanda Lee Hughes,et al.  Collective Intelligence in Disaster: Examination of the Phenomenon in the Aftermath of the 2007 Virginia Tech Shooting , 2008 .

[16]  Susan R. Fussell,et al.  Connected Giving: Ordinary People Coordinating Disaster Relief on the Internet , 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

[17]  Leysia Palen,et al.  Chatter on the red: what hazards threat reveals about the social life of microblogged information , 2010, CSCW '10.

[18]  Ban Al-Ani,et al.  Repairing human infrastructure in a war zone , 2009 .

[19]  Ben Shneiderman,et al.  Community Response Grid (CRG) for a University Campus: Design Requirements and Implications , 2008 .