Factors affecting the assessment of web site quality

In the research-in-progress reported here, we adapted the classic Mason and Mitroff characterization of an information system to a web environment. The resulting definition was used to design a set of pilot experiments to examine the relationship between quality dimensions and the variables of the modified Mason and Mitroff definition. The experiments were intended as feasibility tests whose purpose was to form the basis for a comprehensive, controlled future experiment.

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