Achieving Job Satisfaction for Instructors in E-Learning: The Relational Coordination Role

Relational coordination model has been applied to different sectors reaching positive results in terms of performance in contexts with highly interdependent tasks, uncertainty, time restrictions and tacit knowledge. In this research, the relational coordination model has been applied to prove high levels of instructor satisfaction in e-learning. According to the model, organizations can achieve performance by providing frequent, timely and problem solving communication mechanisms to support shared knowledge, in a context of shared goals and mutual respect. Instructors who teach online courses in Spanish universities and e-learning companies have been surveyed on these particular issues. By using Structural Equation Model analysis SEM, it has been shown how higher standards in terms of relational coordination among instructors in e-learning explain higher degrees of satisfaction. The conclusions should be considered by universities and companies when they evaluate alternatives for the improvement of performance in online education and training.

[1]  Jody Hoffer Gittell,et al.  Cross-agency coordination of offender reentry: Testing collaboration outcomes , 2010 .

[2]  K. Weick.  The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster , 1993 .

[3]  D. Bolliger,et al.  Factors influencing faculty satisfaction with online teaching and learning in higher education , 2009 .

[4]  J. Arbaugh.  Virtual Classroom Characteristics and Student Satisfaction with Internet-Based MBA Courses , 2000 .

[5]  Hassan M. Selim,et al.  Critical success factors for e-learning acceptance: Confirmatory factor models , 2007, Comput. Educ..

[6]  Vinita Sinha,et al.  Role Efficacy: Studying the Impact on Employee Engagement, Employee Motivation and Attrition , 2014, Int. J. Hum. Cap. Inf. Technol. Prof..

[7]  Mieke Brekelmans,et al.  Job satisfaction and teacher–student relationships across the teaching career: Four case studies , 2013 .

[8]  M. Kenward,et al.  An Introduction to the Bootstrap , 2007 .

[9]  Ricardo Colomo-Palacios.  Professional Advancements and Management Trends in the IT Sector , 2012 .

[10]  Carlos Fernández,et al.  Productivity in Service Systems: Towards a Managerial Framework , 2011 .

[11]  Pascale G. Quester,et al.  A collaborative interest model of relational coordination and empirical results , 2005 .

[12]  B. Efron,et al.  A Leisurely Look at the Bootstrap, the Jackknife, and , 1983 .

[13]  Ruth M. Walsh.  Job satisfaction and motivation , 1979 .

[14]  Donald F. Westerheijden,et al.  Towards a general model of quality assessment in higher education , 1994 .

[15]  M. Waller.  The Timing of Adaptive Group Responses to Nonroutine Events , 1999 .

[16]  Wynne W. Chin,et al.  A Comparison of Approaches for the Analysis of Interaction Effects Between Latent Variables Using Partial Least Squares Path Modeling , 2010 .

[17]  Giovanni Dosi,et al.  Division of labor, organizational coordination and market mechanisms in collective problem-solving , 2005 .

[18]  Steven Hornik,et al.  An empirical examination of factors contributing to the creation of successful e-learning environments , 2008, Int. J. Hum. Comput. Stud..

[19]  A. Astin,et al.  Assessment for Excellence: The Philosophy and Practice of Assessment and Evaluation in Higher Education. American Council on Education/Macmillan Series on Higher Education. , 1991 .

[20]  Dowming Yeh,et al.  What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction , 2008, Comput. Educ..

[21]  Blake Ives,et al.  Web-based Virtual Learning Environments: a Research Framework and a Preliminary Assessment of Effectiveness in Basic It Skills Training Author(s): Piccoli Et Al./web-based Virtual Learning Environments Web-based Virtual Learning Environments: a Research Framework and a Preliminary Assessment of Effe , 2022 .

[22]  Paul A. Kirschner,et al.  Time factor in e-learning: impact literature review , 2010 .

[23]  L. Argote.  Input uncertainty and organizational coordination in hospital emergency units. , 1982, Administrative science quarterly.

[24]  Michael J. Earl,et al.  Knowledge Management Strategies: Toward a Taxonomy , 2001, J. Manag. Inf. Syst..

[25]  Ignacio Soret Los Santos,et al.  Coordinación relacional y resultados empresariales: aplicación a las prácticas de computación en la nube , 2014 .

[26]  Jody Hoffer Gittell,et al.  High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience , 2009 .

[27]  J. H. Gittell.  Relationships between Service Providers and Their Impact on Customers , 2002 .

[28]  R. Wageman.  Interdependence and Group Effectiveness , 1995 .

[29]  Zehui Zhan,et al.  Academic self-concept and social presence in face-to-face and online learning: Perceptions and effects on students' learning achievement and satisfaction across environments , 2013, Comput. Educ..

[30]  Ruth Beyth-Marom,et al.  Identification, Job Satisfaction and Work Motivation among Tutors at the Open University of Israel. , 2006 .

[31]  Khumphicha Tantisantisom,et al.  An eAgriculture-Based Decision Support Framework for Information Dissemination , 2010, Int. J. Hum. Cap. Inf. Technol. Prof..

[32]  Peter Andras,et al.  Research: metrics, quality, and management implications , 2011 .

[33]  J. Webster,et al.  Teaching Effectiveness in Technology-Mediated Distance Learning , 1997 .

[34]  Yan Xiao,et al.  Coordination in Fast-Response Organizations , 2006, Manag. Sci..

[35]  R. Saavedra,et al.  Complex interdependence in task-performing groups , 1993 .

[36]  Vandana Ahuja,et al.  Expanding the Kirkpatrick Evaluation Model-Towards more Efficient Training in the IT Sector , 2014, Int. J. Hum. Cap. Inf. Technol. Prof..

[37]  Carmen de Pablos Heredero,et al.  Coordination and university results: an evaluation model , 2013 .

[38]  I. E. Allen,et al.  Grade Change: Tracking Online Education in the United States. , 2014 .

[39]  Charles Heckscher,et al.  The firm as a collaborative community : reconstructing trust in the knowledge economy , 2009 .

[40]  Miltiadis D. Lytras,et al.  Informal learning in work environments: training with the Social Web in the workplace , 2012, Behav. Inf. Technol..

[41]  Sajid Haider.  An organizational framework for the implementation of evidence based practices to reduce door to balloon time in patiens undergoing primary angioplasty , 2013 .

[42]  K. WeiK..  The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster , 2009, STUDI ORGANIZZATIVI.

[43]  Docebo.  eLEARNING MARKET Trends & Forecast 2014-2016 Report, A report by Docebo, March 2014 , 2015 .

[44]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[45]  Wenhao David Huang,et al.  Improving Practice through Non-Instructional Technology Platforms: A Case for Technology's Role in a Nonprofit Network , 2015 .

[46]  James D. Thompson.  Organizations in Action: Social Science Bases of Administrative Theory , 1967 .

[47]  Jody Hoffer Gittell,et al.  Coordinating Mechanisms in Care Provider Groups: Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects , 2002 .

[48]  Hock Chuan Chan,et al.  Critical success factors for on-line course resources , 2001, Comput. Educ..

[49]  Viivi Virtanen,et al.  University students’ and teachers’ conceptions of teaching and learning in the biosciences , 2010 .

[50]  C. O'Reilly,et al.  Task group structure, communication, and effectiveness in three organizations. , 1977 .

[51]  Jonathon N. Cummings,et al.  Coordination costs and project outcomes in multi-university collaborations , 2007 .

[52]  L. Sproull,et al.  Coordinating Expertise in Software Development Teams , 2000 .

[53]  Janet C. Moore,et al.  The Sloan Consortium Quality Framework And The Five Pillars , 2005 .

[54]  G. Boulton‐Lewis.  Teaching for quality learning at university , 2008 .

[55]  P. Adler,et al.  Flexibility Versus Efficiency? a Case Study of Model Changeovers in the Toyota Production System , 1999 .

[56]  Sean W. Mulvenon,et al.  Effective Management of Generational Dynamics in the Workplace , 2017 .

[57]  Carmen de Pablos Heredero,et al.  The Role of Relational Coordination in Final Teacher Satisfaction in e-learning , 2014 .

[58]  Jody Hoffer Gittell,et al.  Impact of relational coordination on job satisfaction and quality outcomes: a study of nursing homes , 2008 .

[59]  J. Alberto Espinosa,et al.  Crossing Spatial and Temporal Boundaries in Globally Distributed Projects: A Relational Model of Coordination Delay , 2009, Inf. Syst. Res..

[60]  V. A. Thurmond,et al.  Evaluation of Student Satisfaction: Determining the Impact of a Web-Based Environment by Controlling for Student Characteristics , 2002 .

[61]  K. Trigwell,et al.  Relations between teachers' approaches to teaching and students' approaches to learning , 1999 .

[62]  I. Nonaka,et al.  The Knowledge Creating Company , 2008 .

[63]  J. Biggs,et al.  Teaching For Quality Learning At University , 1999 .

[64]  J. Brandts,et al.  A Change Would Do You Good... An Experimental Study on How to Overcome Coordination Failure in Organizations , 2006 .