Knowledge networks and inter-organisational learning in the context of information industry: issues for quality management

Organisations in the information industry are facing constant changes which demand organisational learning. Industry structures are being reformatted, which implies new processes and knowledge bases. Hence, interorganisational competitive advantage also needs cross-organisational learning, learning support systems and management approaches considering quality in this change context. Critical qualities for inter-organisational advantage will be reviewed, likewise the nature of knowledge work for improved quality

[1]  Øystein D. Fjeldstad,et al.  CONFIGURING VALUE FOR COMPETITIVE ADVANTAGE: ON CHAINS, SHOPS, AND NETWORKS , 1998 .

[2]  E. Turban,et al.  Electronic Commerce: A Managerial Perspective , 1999 .

[3]  E. Rogers,et al.  Diffusion of innovations , 1964, Encyclopedia of Sport Management.

[4]  Steven A. Taylor,et al.  Measuring Service Quality: A Reexamination and Extension , 1992 .

[5]  R. Nolan,et al.  How to Manage an IT Outsourcing Alliance , 1995 .

[6]  Sharon F. Matusik,et al.  The Utilization of Contingent Work, Knowledge Creation, and Competitive Advantage , 1998 .

[7]  C. Saunders,et al.  Achieving Success in Information Systems Outsourcing , 1997 .

[8]  Richard A. D'Aveni,et al.  Hypercompetition: Managing the Dynamics of Strategic Maneuvering , 1994 .

[9]  Jeffrey H. Dyer,et al.  The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage , 1998 .

[10]  Carol Reeves,et al.  DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS , 1994 .

[11]  C. Prahalad,et al.  The Core Competence of the Corporation , 1990 .

[12]  Laurie J. Kirsch,et al.  Portfolios of Control Modes and IS Project Management , 1997, Inf. Syst. Res..

[13]  J. Barney.  Firm Resources and Sustained Competitive Advantage , 1991 .

[14]  R. Hirschheim,et al.  Information systems outsourcing : myths, metaphors, and realities , 1993 .

[15]  Annikki Järvinen,et al.  Modelling reflective and contextual learning at work , 2001 .

[16]  Alan Shepherd,et al.  Outsourcing IT in a changing world , 1999 .