Making the Break Count: An Episodic Examination of Recovery Activities, Emotional Experiences, and Positive Affective Displays

Drawing on the emotional labor and work recovery literatures, we examined the relationship between workday break activities and emotional experiences and the role these variables play in the perfor...

[1]  David M. Amodio,et al.  Implicit regulatory focus associated with asymmetrical frontal cortical activity. , 2004 .

[2]  J. Cacioppo,et al.  The Affect System , 1999 .

[3]  Judi E. See,et al.  Meta-analysis of the sensitivity decrement in vigilance. , 1995 .

[4]  David M. Lane,et al.  Male-female differences: A computer simulation. , 1996 .

[5]  Sabine Sonnentag,et al.  Recovery, health, and job performance: effects of weekend experiences. , 2005, Journal of occupational health psychology.

[6]  E. Diener,et al.  The personality structure of affect. , 1995 .

[7]  L. Pessoa,et al.  Positive emotions broaden the scope of attention and thought‐action repertoires , 2005, Cognition & emotion.

[8]  Anat Rafaeli,et al.  Expression of Emotion as Part of the Work Role , 1987 .

[9]  D. Beal,et al.  Episodic processes in emotional labor: perceptions of affective delivery and regulation strategies. , 2006, The Journal of applied psychology.

[10]  B. Fredrickson Extracting meaning from past affective experiences: The importance of peaks, ends, and specific emotions , 2000 .

[11]  Sabine Sonnentag,et al.  Recovery, well-being, and performance-related outcomes: the role of workload and vacation experiences. , 2006, The Journal of applied psychology.

[12]  E. Higgins Beyond pleasure and pain. , 1997, The American psychologist.

[13]  S. Sonnentag Recovery, work engagement, and proactive behavior: a new look at the interface between nonwork and work. , 2003, The Journal of applied psychology.

[14]  Wei-Chi Tsai,et al.  Mechanisms linking employee affective delivery and customer behavioral intentions. , 2002, The Journal of applied psychology.

[15]  Alicia A. Grandey,et al.  WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY , 2003 .

[16]  Daniel C. Feldman,et al.  The Dimensions, Antecedents, and Consequences of Emotional Labor , 1996 .

[17]  Paul Ekman,et al.  Facial Expressions of Emotion: New Findings, New Questions , 1992 .

[18]  R. Baumeister,et al.  Ego depletion: is the active self a limited resource? , 1998, Journal of personality and social psychology.

[19]  R. Bagozzi,et al.  On the nature and direction of relationships between constructs and measures. , 2000, Psychological methods.

[20]  R. Baumeister,et al.  Self-control relies on glucose as a limited energy source: willpower is more than a metaphor. , 2007, Journal of personality and social psychology.

[21]  M. Muraven,et al.  Mechanisms of Self-Control Failure: Motivation and Limited Resources , 2003, Personality & social psychology bulletin.

[22]  Stevan E. Hobfoll,et al.  Stress, Culture, and Community: The Psychology and Philosophy of Stress , 1998 .

[23]  Michael J. Burke,et al.  Estimating Interrater Agreement with the Average Deviation Index: A User’s Guide , 2002 .

[24]  Daniel J. Beal,et al.  Methods of Ecological Momentary Assessment in Organizational Research , 2003 .

[25]  Beth Sulzer-Azaroff,et al.  An Assessment of the Relationship Between Customer Satisfaction and Service Friendliness , 1994 .

[26]  Dan Padgett,et al.  Patterns of Affective Reactions to Advertisements: The Integration of Moment-to-Moment Responses into Overall Judgments , 1997 .

[27]  D. Beal,et al.  An episodic process model of affective influences on performance. , 2005, The Journal of applied psychology.

[28]  Dov Zohar,et al.  Effects of energy availability on immediate and delayed emotional reactions to work events. , 2003, The Journal of applied psychology.

[29]  D Eden,et al.  Effects of a respite from work on burnout: vacation relief and fade-out. , 1997, The Journal of applied psychology.

[30]  Sabine Sonnentag,et al.  Flight attendants' daily recovery from work: Is there no place like home? , 2004 .

[31]  R. Baumeister,et al.  Self-control as limited resource: regulatory depletion patterns. , 1998, Journal of personality and social psychology.

[32]  P. Drenth Handbook of Work and Organizational Psychology , 1984 .

[33]  P. Shaver,et al.  Emotion knowledge: further exploration of a prototype approach. , 1987 .

[34]  Maria Lewicka,et al.  Positive‐negative asymmetry or ‘When the heart needs a reason’ , 1992 .

[35]  H. Weiss,et al.  Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. , 1996 .

[36]  Blake E. Ashforth,et al.  Emotional Labor in Service Roles: The Influence of Identity , 1993 .

[37]  Scott B. MacKenzie,et al.  Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.

[38]  S. West,et al.  Statistical issues in the study of temporal data: daily experiences. , 1991, Journal of personality.

[39]  Glenda M. Fisk,et al.  Is “service with a smile” enough? Authenticity of positive displays during service encounters , 2005 .

[40]  R. Baumeister,et al.  Self-regulation and depletion of limited resources: does self-control resemble a muscle? , 2000, Psychological bulletin.

[41]  Daniel Kahneman,et al.  Experiences extended across time: Evaluation of moments and episodes , 1992 .

[42]  Wei-Chi Tsai,et al.  Determinants and consequences of employee displayed positive emotions , 2001 .

[43]  H. Aarts,et al.  Positive affect as implicit motivator: on the nonconscious operation of behavioral goals. , 2005, Journal of personality and social psychology.

[44]  T. Meijman Psychological Aspects of Workload , 1998 .

[45]  Andrew G. Miner,et al.  Experience sampling mood and its correlates at work , 2005 .

[46]  K. Klein,et al.  Levels Issues in Theory Development, Data Collection, and Analysis , 1994 .

[47]  Kevin J. Williams,et al.  Role Stressors, Mood Spillover, and Perceptions of Work-Family Conflict in Employed Parents , 1994 .

[48]  Alicia A. Grandey,et al.  Emotion regulation in the workplace: a new way to conceptualize emotional labor. , 2000, Journal of occupational health psychology.

[49]  Deborah A. Prentice,et al.  When small effects are impressive , 1992 .

[50]  J. Diefendorff,et al.  Antecedents and consequences of emotional display rule perceptions. , 2003, The Journal of applied psychology.

[51]  Theresa M. Glomb,et al.  Emotional labor demands and compensating wage differentials. , 2004, The Journal of applied psychology.

[52]  S. Pugh,et al.  Service with a smile: Emotional contagion in the service encounter. , 2001 .