An empirical study of transformational leadership, team performance and service quality in retail banks
暂无分享,去创建一个
Kee-hung Lai | Andy C.L. Yeung | Peter K.C. Lee | K. Lai | T. Cheng | A. Yeung | Peter K. C. Lee | T. Cheng | T. C. Edwin Cheng
[1] Kevin B. Lowe,et al. Effectiveness correlates of transformational and transactional leadership: A meta-analytic review of the mlq literature , 1996 .
[2] Claus W. Langfred. The paradox of self‐management: individual and group autonomy in work groups , 2000 .
[3] Necmi K. Avkiran,et al. Opening the black box of efficiency analysis: An illustration with UAE banks , 2009 .
[4] C. Fornell,et al. Evaluating structural equation models with unobservable variables and measurement error. , 1981 .
[5] David A. Waldman,et al. Trust and the Relationship Between Leadership and Follower Performance: Opening the Black Box in Australia and China , 2006 .
[6] P. Bliese. Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. , 2000 .
[7] Constantin Zopounidis,et al. Empirical research in the EU banking sector and the financial crisis , 2010 .
[8] S. Kozlowski,et al. Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions , 2000 .
[9] R. Burke,et al. Leadership in organizations , 2006 .
[10] P. M. Podsakoff,et al. Leadership Effectiveness: Past Perspectives and Future Directions for Research , 2013 .
[11] A. Pierro,et al. Leader Group Prototypicality and Job Satisfaction: The Moderating Role of Job Stress and Team Identification , 2007 .
[12] Yan Ling,et al. Transformational Leadership's Role in Promoting Corporate Entrepreneurship: Examining the CEO-TMT Interface , 2008 .
[13] Andrew Pettigrew,et al. The Handbook of Strategy and Management , 2001 .
[14] Badrinarayan Shankar Pawar,et al. THE NATURE AND IMPLICATIONS OF CONTEXTUAL INFLUENCES ON TRANSFORMATIONAL LEADERSHIP: A CONCEPTUAL EXAMINATION , 1997 .
[15] K. Glaister,et al. Measuring strategic decision making efficiency in different country contexts: a comparison of British and Turkish firms , 2010 .
[16] Sajeev Varki,et al. Measuring the quality of relationships in consumer services: an empirical study , 2003 .
[17] Diether Gebert,et al. Managing diversity and enhancing team outcomes: the promise of transformational leadership. , 2009, The Journal of applied psychology.
[18] B. Bass,et al. Multifactor Leadership Questionnaire , 2011 .
[19] Murray R. Barrick,et al. The Moderating Role of Top Management Team Interdependence: Implications for Real Teams and Working Groups , 2007 .
[20] Robert DeYoung,et al. How do banks make money? A variety of business strategies , 2004 .
[21] S. Jamieson. Likert scales: how to (ab)use them , 2004, Medical education.
[22] T. C. Edwin Cheng,et al. An Empirical Model for Managing Quality in the Electronics Industry , 2005 .
[23] Lawrence M. Seiford,et al. Models for performance benchmarking: Measuring the effect of e-business activities on banking performance , 2004 .
[24] Léo F. C. Bruno,et al. LEADERSHIP AND PERFORMANCE BEYOND EXPECTATIONS , 2008 .
[25] George Binney,et al. Making quality work: Lessons from Europe's leading companies , 1992 .
[26] Ad de Jong,et al. Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting , 2005 .
[27] R. Oliver,et al. An Empirical Test of the Consequences of Behavior-and Outcome-Based Sales Control Systems , 1994 .
[28] Ronald F. Piccolo,et al. Transformational and transactional leadership: a meta-analytic test of their relative validity. , 2004, The Journal of applied psychology.
[29] R. Keller,et al. Transformational leadership, initiating structure, and substitutes for leadership: a longitudinal study of research and development project team performance. , 2006, The Journal of applied psychology.
[30] A. Roth,et al. Strategic Determinants of Service Quality and Performance: Evidence from the Banking Industry , 1995 .
[31] Mark S. Litwin,et al. How to Measure Survey Reliability and Validity , 1995 .
[32] Tianjun Feng,et al. Decision making in the newsvendor problem: A cross-national laboratory study , 2011 .
[33] J. Colliver. Full‐curriculum interventions and small‐scale studies of transfer: implications for psychology‐type theory , 2004, Medical education.
[34] Lucio Fuentelsaz,et al. The effect of mergers and acquisitions on productivity: An empirical application to Spanish banking , 2010 .
[35] B. Byrne. Structural equation modeling with EQS : basic concepts, applications, and programming , 2000 .
[36] Scott B. MacKenzie,et al. Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors , 1990 .
[37] Christina W.Y. Wong,et al. Editorial : research in shipping and transport logistics , 2011 .
[38] M. Goode,et al. Perceived risk and Chinese consumers' internet banking services adoption , 2008 .
[39] P. M. Podsakoff,et al. Self-Reports in Organizational Research: Problems and Prospects , 1986 .
[40] Murray R. Barrick,et al. Team Structure and Performance: Assessing the Mediating Role of Intrateam Process and the Moderating Role of Task Type , 2000 .
[41] Xianggui Qu,et al. Multivariate Data Analysis , 2007, Technometrics.
[42] D. Beal,et al. Cohesion and performance in groups: a meta-analytic clarification of construct relations. , 2003, The Journal of applied psychology.
[43] Murray R. Barrick,et al. Ceo Transformational Leadership: The Role of Goal Importance Congruence in Top Management Teams , 2008 .
[44] R. Keller,et al. Cross-Functional Project Groups in Research and New Product Development: Diversity, Communications, Job Stress, and Outcomes , 2001 .
[45] N. Jabnoun,et al. Measuring perceived service quality at UAE commercial banks , 2003 .
[46] Kee-hung Lai,et al. An operational and institutional perspective on total quality management , 2007 .
[47] M. Neubert,et al. Transformational Leadership, Cohesion Perceptions, and Employee Cynicism About Organizational Change , 2007 .
[48] S. Webber,et al. Impact of highly and less job-related diversity on work group cohesion and performance: a meta-analysis , 2001 .
[49] S. Zenios,et al. Operations, Quality, and Profitability in the Provision of Banking Services , 1999 .
[50] C. Chow,et al. Towards understanding the direct and indirect effects of CEOs' transformational leadership on firm innovation , 2008 .
[51] Ronald F. Piccolo,et al. Transformational Leadership and Job Behaviors: The Mediating Role of Core Job Characteristics. , 2006 .
[52] Rick D. Hackett,et al. Further assessments of Bass's (1985) conceptualization of transactional and transformational leadership. , 1995 .
[53] S. Kozlowski,et al. From Micro to Meso: Critical Steps in Conceptualizing and Conducting Multilevel Research , 2000 .
[54] Ching Chun Li. Path Analysis: A Primer , 1977 .
[55] J. Greenberg,et al. Organizational behavior : the state of the science , 1994 .
[56] Terry S. Overton,et al. Estimating Nonresponse Bias in Mail Surveys , 1977 .
[57] A. Parasuraman,et al. Marketing Services: Competing Through Quality , 1991 .
[58] R. J. House,et al. The Social Scientific Study of Leadership: Quo Vadis? , 1997 .
[59] Xin Luo,et al. Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services , 2010, Decis. Support Syst..
[60] Fred O. Walumbwa,et al. CEO Positive Psychological Traits, Transformational Leadership, and Firm Performance in High-Technology Start-up and Established Firms , 2009 .
[61] M. Lubatkin,et al. The impact of transformational CEOs on the performance of small- to medium-sized firms: does organizational context matter? , 2008, The Journal of applied psychology.
[62] Simon S. K. Lam,et al. Embracing transformational leadership: team values and the impact of leader behavior on team performance. , 2007, The Journal of applied psychology.
[63] Fang-Mei Tseng,et al. Measuring business performance in the high-tech manufacturing industry: A case study of Taiwan's large-sized TFT-LCD panel companies , 2009 .
[64] M. Gordon,et al. PUBLICATION RECORDS AND TENURE DECISIONS IN THE FIELD OF STRATEGIC MANAGEMENT , 1996 .
[65] F. Fiedler. A Contingency Model of Leadership Effectiveness1 , 1964 .
[66] A. Roth,et al. INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA , 2003 .
[67] Sharon K. Parker,et al. Proactively performing teams: The role of work design, transformational leadership, and team composition , 2010 .
[68] Dawn R. Deeter-Schmelz,et al. An investigation of team information processing in service teams: Exploring the link between teams and customers , 2003 .
[69] F. Longstaff. The subprime credit crisis and contagion in financial markets , 2010 .
[70] K. Eisenhardt,et al. Knowledge-Based View: A New Theory of Strategy? , 2006 .
[71] Simon S. K. Lam,et al. The effects of job complexity and autonomy on cohesiveness in collectivistic and individualistic work groups: a cross‐cultural analysis , 2003 .
[72] C. Fornell,et al. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden , 1994 .
[73] Steven A. Taylor,et al. An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions , 1994 .
[74] B. Muthén,et al. Applying Multigroup Confirmatory Factor Models for Continuous Outcomes to Likert Scale Data Complicates Meaningful Group Comparisons , 2004 .
[75] S. Gounaris. Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis‐à‐vis the INDSERV scale , 2005 .
[76] L. James,et al. rwg: An assessment of within-group interrater agreement. , 1993 .
[77] Daniel G Shimshak,et al. Incorporating Quality into Data Envelopment Analysis of Nursing Home Performance: A Case Study. , 2009, Omega.
[78] Ronald F. Piccolo,et al. A META‐ANALYSIS OF TEAMWORK PROCESSES: TESTS OF A MULTIDIMENSIONAL MODEL AND RELATIONSHIPS WITH TEAM EFFECTIVENESS CRITERIA , 2008 .
[79] Fred O. Walumbwa,et al. The role of collective efficacy in the relations between transformational leadership and work outcomes , 2004 .
[80] Innocent C. Ogwude,et al. Service quality measurements in ports of a developing economy: Nigerian ports survey , 2004 .
[81] Sharon Clinebell,et al. The Importance of Organizational Context on Employees' Attitudes: An Examination of Worlking in Main Offices Versus Branch Offices , 2005 .
[82] Aparna Joshi,et al. The Role Of Context In Work Team Diversity Research: A Meta-Analytic Review , 2009 .
[83] Mary Jo Bitner,et al. Services Marketing: Integrating Customer Focus Across the Firm , 1996 .
[84] D. A. Kenny,et al. Separating individual and group effects , 1985 .
[85] Robert DeYoung. Safety, Soundness, and the Evolution of the U.S. Banking Industry , 2007 .
[86] H. Asher. Causal modeling , 1976 .
[87] J. Mattsson,et al. Innovation behavior in the hotel industry , 2009 .
[88] Jane M. Howell,et al. Organizational and contextual influences on the emergence and effectiveness of charismatic leadership , 1999 .
[89] R. J. House,et al. Does Leadership Matter? CEO Leadership Attributes and Profitability under Conditions of Perceived Environmental Uncertainty. , 2001 .
[90] Rex B. Kline,et al. Principles and Practice of Structural Equation Modeling , 1998 .
[91] Michael D. Clemes,et al. Customer switching behaviour in the Chinese retail banking industry , 2010 .
[92] N K Avkiran,et al. OPENING THE BLACK BOX OF ECIENCY ANALYSIS: AN ILLUSTRATION WITH BANKS , 2009 .
[93] Marcel A. Croon,et al. A model of task demands, social structure, and leader–member exchange and their relationship to job satisfaction , 2006 .
[94] Michael Griffin,et al. A case study into operational team‐working within a UK hospital , 2008 .
[95] John O. S. Wilson,et al. European banking: An overview , 2007 .
[96] E. Mendoza,et al. Financial Globalization, Financial Crises and Contagion , 2009 .
[97] T.C.E. Cheng. AN OVERVIEW OF USES OF OR TECHNIQUES IN BANK MANAGEMENT , 1990 .
[98] R. Grant. Toward a Knowledge-Based Theory of the Firm,” Strategic Management Journal (17), pp. , 1996 .