An empirical study of transformational leadership, team performance and service quality in retail banks

[1]  Kevin B. Lowe,et al.  Effectiveness correlates of transformational and transactional leadership: A meta-analytic review of the mlq literature , 1996 .

[2]  Claus W. Langfred.  The paradox of self‐management: individual and group autonomy in work groups , 2000 .

[3]  Necmi K. Avkiran,et al.  Opening the black box of efficiency analysis: An illustration with UAE banks , 2009 .

[4]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[5]  David A. Waldman,et al.  Trust and the Relationship Between Leadership and Follower Performance: Opening the Black Box in Australia and China , 2006 .

[6]  P. Bliese.  Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. , 2000 .

[7]  Constantin Zopounidis,et al.  Empirical research in the EU banking sector and the financial crisis , 2010 .

[8]  S. Kozlowski,et al.  Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions , 2000 .

[9]  R. Burke,et al.  Leadership in organizations , 2006 .

[10]  P. M. Podsakoff,et al.  Leadership Effectiveness: Past Perspectives and Future Directions for Research , 2013 .

[11]  A. Pierro,et al.  Leader Group Prototypicality and Job Satisfaction: The Moderating Role of Job Stress and Team Identification , 2007 .

[12]  Yan Ling,et al.  Transformational Leadership's Role in Promoting Corporate Entrepreneurship: Examining the CEO-TMT Interface , 2008 .

[13]  Andrew Pettigrew,et al.  The Handbook of Strategy and Management , 2001 .

[14]  Badrinarayan Shankar Pawar,et al.  THE NATURE AND IMPLICATIONS OF CONTEXTUAL INFLUENCES ON TRANSFORMATIONAL LEADERSHIP: A CONCEPTUAL EXAMINATION , 1997 .

[15]  K. Glaister,et al.  Measuring strategic decision making efficiency in different country contexts: a comparison of British and Turkish firms , 2010 .

[16]  Sajeev Varki,et al.  Measuring the quality of relationships in consumer services: an empirical study , 2003 .

[17]  Diether Gebert,et al.  Managing diversity and enhancing team outcomes: the promise of transformational leadership. , 2009, The Journal of applied psychology.

[18]  B. Bass,et al.  Multifactor Leadership Questionnaire , 2011 .

[19]  Murray R. Barrick,et al.  The Moderating Role of Top Management Team Interdependence: Implications for Real Teams and Working Groups , 2007 .

[20]  Robert DeYoung,et al.  How do banks make money? A variety of business strategies , 2004 .

[21]  S. Jamieson.  Likert scales: how to (ab)use them , 2004, Medical education.

[22]  T. C. Edwin Cheng,et al.  An Empirical Model for Managing Quality in the Electronics Industry , 2005 .

[23]  Lawrence M. Seiford,et al.  Models for performance benchmarking: Measuring the effect of e-business activities on banking performance , 2004 .

[24]  Léo F. C. Bruno,et al.  LEADERSHIP AND PERFORMANCE BEYOND EXPECTATIONS , 2008 .

[25]  George Binney,et al.  Making quality work: Lessons from Europe's leading companies , 1992 .

[26]  Ad de Jong,et al.  Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting , 2005 .

[27]  R. Oliver,et al.  An Empirical Test of the Consequences of Behavior-and Outcome-Based Sales Control Systems , 1994 .

[28]  Ronald F. Piccolo,et al.  Transformational and transactional leadership: a meta-analytic test of their relative validity. , 2004, The Journal of applied psychology.

[29]  R. Keller,et al.  Transformational leadership, initiating structure, and substitutes for leadership: a longitudinal study of research and development project team performance. , 2006, The Journal of applied psychology.

[30]  A. Roth,et al.  Strategic Determinants of Service Quality and Performance: Evidence from the Banking Industry , 1995 .

[31]  Mark S. Litwin,et al.  How to Measure Survey Reliability and Validity , 1995 .

[32]  Tianjun Feng,et al.  Decision making in the newsvendor problem: A cross-national laboratory study , 2011 .

[33]  J. Colliver.  Full‐curriculum interventions and small‐scale studies of transfer: implications for psychology‐type theory , 2004, Medical education.

[34]  Lucio Fuentelsaz,et al.  The effect of mergers and acquisitions on productivity: An empirical application to Spanish banking , 2010 .

[35]  B. Byrne.  Structural equation modeling with EQS : basic concepts, applications, and programming , 2000 .

[36]  Scott B. MacKenzie,et al.  Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors , 1990 .

[37]  Christina W.Y. Wong,et al.  Editorial : research in shipping and transport logistics , 2011 .

[38]  M. Goode,et al.  Perceived risk and Chinese consumers' internet banking services adoption , 2008 .

[39]  P. M. Podsakoff,et al.  Self-Reports in Organizational Research: Problems and Prospects , 1986 .

[40]  Murray R. Barrick,et al.  Team Structure and Performance: Assessing the Mediating Role of Intrateam Process and the Moderating Role of Task Type , 2000 .

[41]  Xianggui Qu,et al.  Multivariate Data Analysis , 2007, Technometrics.

[42]  D. Beal,et al.  Cohesion and performance in groups: a meta-analytic clarification of construct relations. , 2003, The Journal of applied psychology.

[43]  Murray R. Barrick,et al.  Ceo Transformational Leadership: The Role of Goal Importance Congruence in Top Management Teams , 2008 .

[44]  R. Keller,et al.  Cross-Functional Project Groups in Research and New Product Development: Diversity, Communications, Job Stress, and Outcomes , 2001 .

[45]  N. Jabnoun,et al.  Measuring perceived service quality at UAE commercial banks , 2003 .

[46]  Kee-hung Lai,et al.  An operational and institutional perspective on total quality management , 2007 .

[47]  M. Neubert,et al.  Transformational Leadership, Cohesion Perceptions, and Employee Cynicism About Organizational Change , 2007 .

[48]  S. Webber,et al.  Impact of highly and less job-related diversity on work group cohesion and performance: a meta-analysis , 2001 .

[49]  S. Zenios,et al.  Operations, Quality, and Profitability in the Provision of Banking Services , 1999 .

[50]  C. Chow,et al.  Towards understanding the direct and indirect effects of CEOs' transformational leadership on firm innovation , 2008 .

[51]  Ronald F. Piccolo,et al.  Transformational Leadership and Job Behaviors: The Mediating Role of Core Job Characteristics. , 2006 .

[52]  Rick D. Hackett,et al.  Further assessments of Bass's (1985) conceptualization of transactional and transformational leadership. , 1995 .

[53]  S. Kozlowski,et al.  From Micro to Meso: Critical Steps in Conceptualizing and Conducting Multilevel Research , 2000 .

[54]  Ching Chun Li.  Path Analysis: A Primer , 1977 .

[55]  J. Greenberg,et al.  Organizational behavior : the state of the science , 1994 .

[56]  Terry S. Overton,et al.  Estimating Nonresponse Bias in Mail Surveys , 1977 .

[57]  A. Parasuraman,et al.  Marketing Services: Competing Through Quality , 1991 .

[58]  R. J. House,et al.  The Social Scientific Study of Leadership: Quo Vadis? , 1997 .

[59]  Xin Luo,et al.  Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services , 2010, Decis. Support Syst..

[60]  Fred O. Walumbwa,et al.  CEO Positive Psychological Traits, Transformational Leadership, and Firm Performance in High-Technology Start-up and Established Firms , 2009 .

[61]  M. Lubatkin,et al.  The impact of transformational CEOs on the performance of small- to medium-sized firms: does organizational context matter? , 2008, The Journal of applied psychology.

[62]  Simon S. K. Lam,et al.  Embracing transformational leadership: team values and the impact of leader behavior on team performance. , 2007, The Journal of applied psychology.

[63]  Fang-Mei Tseng,et al.  Measuring business performance in the high-tech manufacturing industry: A case study of Taiwan's large-sized TFT-LCD panel companies , 2009 .

[64]  M. Gordon,et al.  PUBLICATION RECORDS AND TENURE DECISIONS IN THE FIELD OF STRATEGIC MANAGEMENT , 1996 .

[65]  F. Fiedler.  A Contingency Model of Leadership Effectiveness1 , 1964 .

[66]  A. Roth,et al.  INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA , 2003 .

[67]  Sharon K. Parker,et al.  Proactively performing teams: The role of work design, transformational leadership, and team composition , 2010 .

[68]  Dawn R. Deeter-Schmelz,et al.  An investigation of team information processing in service teams: Exploring the link between teams and customers , 2003 .

[69]  F. Longstaff.  The subprime credit crisis and contagion in financial markets , 2010 .

[70]  K. Eisenhardt,et al.  Knowledge-Based View: A New Theory of Strategy? , 2006 .

[71]  Simon S. K. Lam,et al.  The effects of job complexity and autonomy on cohesiveness in collectivistic and individualistic work groups: a cross‐cultural analysis , 2003 .

[72]  C. Fornell,et al.  Customer Satisfaction, Market Share, and Profitability: Findings from Sweden , 1994 .

[73]  Steven A. Taylor,et al.  An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions , 1994 .

[74]  B. Muthén,et al.  Applying Multigroup Confirmatory Factor Models for Continuous Outcomes to Likert Scale Data Complicates Meaningful Group Comparisons , 2004 .

[75]  S. Gounaris.  Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis‐à‐vis the INDSERV scale , 2005 .

[76]  L. James,et al.  rwg: An assessment of within-group interrater agreement. , 1993 .

[77]  Daniel G Shimshak,et al.  Incorporating Quality into Data Envelopment Analysis of Nursing Home Performance: A Case Study. , 2009, Omega.

[78]  Ronald F. Piccolo,et al.  A META‐ANALYSIS OF TEAMWORK PROCESSES: TESTS OF A MULTIDIMENSIONAL MODEL AND RELATIONSHIPS WITH TEAM EFFECTIVENESS CRITERIA , 2008 .

[79]  Fred O. Walumbwa,et al.  The role of collective efficacy in the relations between transformational leadership and work outcomes , 2004 .

[80]  Innocent C. Ogwude,et al.  Service quality measurements in ports of a developing economy: Nigerian ports survey , 2004 .

[81]  Sharon Clinebell,et al.  The Importance of Organizational Context on Employees' Attitudes: An Examination of Worlking in Main Offices Versus Branch Offices , 2005 .

[82]  Aparna Joshi,et al.  The Role Of Context In Work Team Diversity Research: A Meta-Analytic Review , 2009 .

[83]  Mary Jo Bitner,et al.  Services Marketing: Integrating Customer Focus Across the Firm , 1996 .

[84]  D. A. Kenny,et al.  Separating individual and group effects , 1985 .

[85]  Robert DeYoung.  Safety, Soundness, and the Evolution of the U.S. Banking Industry , 2007 .

[86]  H. Asher.  Causal modeling , 1976 .

[87]  J. Mattsson,et al.  Innovation behavior in the hotel industry , 2009 .

[88]  Jane M. Howell,et al.  Organizational and contextual influences on the emergence and effectiveness of charismatic leadership , 1999 .

[89]  R. J. House,et al.  Does Leadership Matter? CEO Leadership Attributes and Profitability under Conditions of Perceived Environmental Uncertainty. , 2001 .

[90]  Rex B. Kline,et al.  Principles and Practice of Structural Equation Modeling , 1998 .

[91]  Michael D. Clemes,et al.  Customer switching behaviour in the Chinese retail banking industry , 2010 .

[92]  N K Avkiran,et al.  OPENING THE BLACK BOX OF ECIENCY ANALYSIS: AN ILLUSTRATION WITH BANKS , 2009 .

[93]  Marcel A. Croon,et al.  A model of task demands, social structure, and leader–member exchange and their relationship to job satisfaction , 2006 .

[94]  Michael Griffin,et al.  A case study into operational team‐working within a UK hospital , 2008 .

[95]  John O. S. Wilson,et al.  European banking: An overview , 2007 .

[96]  E. Mendoza,et al.  Financial Globalization, Financial Crises and Contagion , 2009 .

[97]  T.C.E. Cheng.  AN OVERVIEW OF USES OF OR TECHNIQUES IN BANK MANAGEMENT , 1990 .

[98]  R. Grant.  Toward a Knowledge-Based Theory of the Firm,” Strategic Management Journal (17), pp. , 1996 .