The Complete Alphabet of Quality Software Systems: Conflicts and Compromises

Quality, like beauty, is in the eye of the st akeholder; but there is more to it than meets the eye! Information systems have a multiplicity of people involved throughout their lifecycle. They are developed and they have a life, they evolve, adapt and die, hence we use many attributes relevant to all stakeholders namely users, developers and sponsors. Acceptability to reliability, correctness to usability, expandability to zoticality span the range of people involved either as actors or ‘sufferers’, as users or as financiers.