Sustainable Performance Measurement for Humanitarian Supply Chain Operations

This paper proposes a performance measurement definition to consider sustainable development principles in the humanitarian supply chain operations (source, make, deliver). Previous research has shown the challenge for humanitarian organizations to consider the three sustainability pillars people, planet and profit in their decisionmaking processes. Based on field research with the International Federation of the Red Cross and Red Crescent (IFRC) and a literature review on humanitarian performance measurement and sustainability, we define a set of criteria, objectives and Key Performance Indicators that translates sustainability concepts to concrete humanitarian operations. Based on the Triple Bottom Line approach, the environmental and social dimensions are added to the economic dimension, which is standard in HSC literature and practice. The aim of this study is to set the basis for a Decision Support System (DSS) in operations planning.

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