Process Modeling Information Systems Development - The SellCo Case

We build on previous research to demonstrate how, with a combination of a socio-technical change model, a social process model, and punctuated equilibrium theory, we can describe and analyze a specific information system development project. In this paper, we focus on an information systems project that was being implemented in a UK retail organization where a new system was being implemented to replace the existing, failing one. Generally, the combination of these IS research models can provide us with a new, practical, and valuable way of understanding information systems development (ISD) as a social process. Despite the limitations associated with this type of research, this study attempts to contribute to the further understanding of process research into ISD.

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