A CONCEPTUAL FRAMEWORK FOR IMPLEMENTING TQM IN THE PRIMARY HEALTHCARE CENTERS AND EXAMINING ITS IMPACT ON PATIENT SATISFACTION.

Ahmad Aburayya 1 , Dhoha Alawadhi 2 and Manal Taryam 3 . 1. Doctor of Business Administration, Senior Quality Officer, Quality and Excellence Department, Dubai Health Authority, Dubai, UAE. 2. Consultant, Head of Quality and Excellence Office, Quality and Excellence Department, Dubai Health Authority, Dubai, UAE. 3. Consultant, Chief Executive Officer, Primary Health Care Sector, Dubai Health Authority, Dubai, UAE. ...................................................................................................................... Manuscript Info Abstract ......................... ........................................................................ Manuscript History Received: 18 January 2019 Final Accepted: 20 February 2019 Published: March 2019

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