Pitfalls in the application of analytic hierarchy process to performance measurement

Purpose – The paper seeks to show pitfalls in the application of analytic hierarchy process (AHP) to efficiency analysis and performance measurement as well as ways to steer clear of these pitfalls.Design/methodology/approach – The paper outlines guidelines for avoiding pitfalls in the application of the AHP to efficiency analysis and performance measurement.Findings – The pitfalls discussed in the paper can be understood as a type of critical reflection of best practice, since they stem from the experiences of the application of the AHP in the area of efficiency analysis and performance measurement.Research limitations/implications – The pitfalls discussed are based on a limited number of projects covering only a few industries. Further work may be required to test the general validity of these findings.Practical implications – The ways to steer clear of these pitfalls can guide a decision maker to a proper application of the AHP in the area of efficiency analysis and performance measurement.Originality/...

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