Persuasive Effects of Embodied Conversational Agent Teams

In a persuasive communication, not only the content of the message but also its source, and the type of communication can influence its persuasiveness on the audience. This paper compares the effects on the audience of direct versus indirect communication, one-sided versus two-sided messages, and one agent presenting the message versus a team presenting the message.

[1]  Jens Riegelsberger,et al.  Shiny happy people building trust?: photos on e-commerce websites and consumer trust , 2003, CHI '03.

[2]  Susanne van Mulken,et al.  The impact of animated interface agents: a review of empirical research , 2000, Int. J. Hum. Comput. Stud..

[3]  Peter de Vries,et al.  Social Presence as a Conduit to the Social Dimensions of Online Trust , 2006, PERSUASIVE.

[4]  R. Cialdini.  Influence: Science and Practice , 1984 .

[5]  Michael Elwood Roloff,et al.  Persuasion : new directions in theory and research , 1980 .

[6]  J. Brug,et al.  Computer-tailored interventions motivating people to adopt health promoting behaviours: introduction to a new approach. , 1999, Patient education and counseling.

[7]  Thomas Rist,et al.  The automated design of believable dialogues for animated presentation teams , 2001 .

[8]  Susannah Fox,et al.  Internet Health Resources , 2003 .

[9]  G. Miller.  On Being Persuaded: Some Basic Distinctions , 2002 .

[10]  B. J. Fogg,et al.  Web credibility research: a method for online experiments and early study results , 2001, CHI Extended Abstracts.

[11]  Julian Baggini,et al.  SOCIAL animal. , 1953, Lancet.

[12]  Judith Masthoff,et al.  Is it Me or Is it what I say? Source Image and Persuasion , 2007, PERSUASIVE.

[13]  D. R. Danielson,et al.  How do users evaluate the credibility of Web sites?: a study with over 2,500 participants , 2003, DUX '03.

[14]  C. Nass,et al.  Technology and Roles: A Tale of Two TVs , 1996 .

[15]  Timothy Bickmore,et al.  Health dialog systems for patients and consumers , 2006, J. Biomed. Informatics.

[16]  Rinat B. Rosenberg-Kima,et al.  Interface agents as social models: the impact of appearance on females' attitude toward engineering , 2006, CHI Extended Abstracts.