User Interface Factors of Mobile UX: A Study with an Incident Reporting Application

Smartphones are now ubiquitous, yet our understanding of user interface factors that maximize mobile user experience (UX), is still limited. This work presents a controlled experiment, which investigated factors that affect the usability and UX of a mobile incident reporting app. The results indicate that sequence of user interface elements matters while striving to increase UX, and that there is no difference between tab and scrolling as navigation modalities in short forms. These findings can serve as building blocks for empiricallyderived guidelines for mobile incident reporting.

[1]  Alena Bartonova,et al.  A conceptual approach to a citizens’ observatory – supporting community-based environmental governance , 2014, Environmental Health.

[2]  Cédric Bach,et al.  Identifying User Experience Dimensions for Mobile Incident Reporting in Urban Contexts , 2013, IEEE Transactions on Professional Communication.

[3]  Jodi Forlizzi,et al.  The building blocks of experience: an early framework for interaction designers , 2000, DIS '00.

[4]  Luca Chittaro,et al.  On the effectiveness of Overview+Detail visualization on mobile devices , 2013, Personal and Ubiquitous Computing.

[5]  Donald A. Norman,et al.  THE WAY I SEE ITMemory is more important than actuality , 2009, INTR.

[6]  Jennifer Preece,et al.  Citizen Science: New Research Challenges for Human–Computer Interaction , 2016, Int. J. Hum. Comput. Interact..

[7]  Holger Fritze,et al.  Guest editorial: map interaction , 2017, GeoInformatica.

[8]  J. B. Brooke,et al.  SUS: A 'Quick and Dirty' Usability Scale , 1996 .

[9]  Thomas Grechenig,et al.  Navigation in Long Forms on Smartphones: Scrolling Worse than Tabs, Menus, and Collapsible Fieldsets , 2015, INTERACT.

[10]  Alexandre N. Tuch,et al.  Visual complexity of websites: Effects on users' experience, physiology, performance, and memory , 2009, Int. J. Hum. Comput. Stud..

[11]  Johannes Schöning,et al.  Informing online and mobile map design with the collective wisdom of cartographers , 2014, Conference on Designing Interactive Systems.

[12]  Kasper Hornbæk,et al.  Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience , 2011, CHI.

[13]  Luca Chittaro,et al.  Visualizing references to off-screen content on mobile devices: A comparison of Arrows, Wedge, and Overview + Detail , 2011, Interact. Comput..

[14]  Jean Vanderdonckt,et al.  Specification of a UX Process Reference Model towards the Strategic Planning of UX Activities , 2019, VISIGRAPP.

[15]  Leena Arhippainen,et al.  Empirical Evaluation of User Experience in two Adaptive Mobile Application Prototypes , 2003 .

[16]  Gitte Lindgaard,et al.  Attention web designers: You have 50 milliseconds to make a good first impression! , 2006, Behav. Inf. Technol..

[17]  R.I.A. Mercuri,et al.  Technology as Experience , 2005, IEEE Transactions on Professional Communication.

[18]  Iris Vessey,et al.  Cognitive Fit: A Theory‐Based Analysis of the Graphs Versus Tables Literature* , 1991 .

[19]  Robert E. Roth,et al.  Interactive maps: What we know and what we need to know , 2013, J. Spatial Inf. Sci..

[20]  S. R. Subramanya,et al.  Enhancing the User Experience in Mobile Phones , 2007, Computer.

[21]  Luca Chittaro,et al.  Map, diagram, and web page navigation on mobile devices: the effectiveness of zoomable user interfaces with overviews , 2008, Mobile HCI.

[22]  Maurizio Marchese,et al.  Relationship Between Visual Complexity and Aesthetics of Webpages , 2020, CHI.

[23]  Yuri Engelhardt,et al.  Challenges of Mapping Sustainable Development Goals Indicators Data , 2018, ISPRS Int. J. Geo Inf..

[24]  Leena Arhippainen,et al.  A Tutorial of Ten User Experience Heuristics , 2013, MindTrek.

[25]  Antti Oulasvirta,et al.  User Interface Design with Combinatorial Optimization , 2017, Computer.

[26]  Peter C. Wright,et al.  Making Sense of Experience , 2005, Funology.

[27]  Dongsong Zhang,et al.  Challenges, Methodologies, and Issues in the Usability Testing of Mobile Applications , 2005, Int. J. Hum. Comput. Interact..

[28]  Pierre Dragicevic,et al.  Fair Statistical Communication in HCI , 2016 .

[29]  Heli Väätäjä,et al.  Dimensions of Context Affecting User Experience in Mobile Work , 2009, INTERACT.

[30]  Krista G. Hilchey,et al.  A review of citizen science and community-based environmental monitoring: issues and opportunities , 2011, Environmental monitoring and assessment.

[31]  Daniël Lakens,et al.  Calculating and reporting effect sizes to facilitate cumulative science: a practical primer for t-tests and ANOVAs , 2013, Front. Psychol..

[32]  Selim Ickin,et al.  Factors influencing quality of experience of commonly used mobile applications , 2012, IEEE Communications Magazine.

[33]  M. Reed.  Stakeholder participation for environmental management: A literature review , 2008 .

[34]  Kaisa Väänänen,et al.  Analysing user experience of personal mobile products through contextual factors , 2010, MUM.

[35]  Kris N Kirby,et al.  BootES: An R package for bootstrap confidence intervals on effect sizes , 2013, Behavior research methods.

[36]  Andreas Butz,et al.  A Bermuda Triangle?: A Review of Method Application and Triangulation in User Experience Evaluation , 2018, CHI.

[37]  Robert E. Roth,et al.  Mobile Maps and Responsive Design , 2018 .

[38]  Noam Tractinsky,et al.  Evaluating the consistency of immediate aesthetic perceptions of web pages , 2006, Int. J. Hum. Comput. Stud..

[39]  Arzu Çöltekin,et al.  Measured and perceived visual complexity: a comparative study among three online map providers , 2018 .

[40]  Auriol Degbelo,et al.  Interactive maps, productivity and user experience: A user study in the e‐mobility domain , 2019, Trans. GIS.

[41]  Marc Hassenzahl,et al.  MARC HASSENZAHL CHAPTER 3 The Thing and I: Understanding the Relationship Between User and Product , 2003 .

[42]  Beata Medyńska-Gulij,et al.  Graphic Design and Button Placement for Mobile Map Applications , 2020 .

[43]  Sarah Diefenbach,et al.  The 'hedonic' in human-computer interaction: history, contributions, and future research directions , 2014, Conference on Designing Interactive Systems.

[44]  Martin Schrepp,et al.  Design and Evaluation of a Short Version of the User Experience Questionnaire (UEQ-S) , 2017, Int. J. Interact. Multim. Artif. Intell..

[45]  Cédric Bach,et al.  Identification of UX dimensions for incident reporting systems with mobile applications in urban contexts: a longitudinal study , 2016, Cognition, Technology & Work.

[46]  Carl Gutwin,et al.  The effects of interaction sequencing on user experience and preference , 2017, Int. J. Hum. Comput. Stud..

[47]  Antonella De Angeli,et al.  Visual impressions of mobile app interfaces , 2014, NordiCHI.

[48]  S. Schmidt.  Shall we Really do it Again? The Powerful Concept of Replication is Neglected in the Social Sciences , 2009 .