Cognitive task analysis

Cognitive task analysis is defined as the extension of traditional task analysis techniques to yield information about the knowledge, thought processes and goal structures that underlie observable task performance. Cognitive task analyses are conducted for a wide variety of purposes, including the design of computer systems to support human work, the development of training, and the development of tests to certify competence. As part of its Programme of Work, NATO Research Study Group 27 on Cognitive Task Analysis has undertaken the task of reviewing existing cognitive task analysis techniques. The Group concludes that few integrated methods exist, that little attention is being paid to the conditions under which methods are appropriate, and that often it is unclear how the products of cognitive task analysis should be used. RSG.27 has also organized a workshop with experts in the field of cognitive task analysis. The most important issues that were discussed during the workshop were: (1) the use of CTA in the design of new systems, (2) the question when to use what technique, and (3) the role of CTA in system design. RSG.27 emphasizes: (1) that is important for the CTA community to be able to empirically demonstrate the added value of a CTA; (2) it is critical for the success of CTA to be involved in the design process from the start to finish, and to establish clear links with methods that are used by other disciplines, and (3) recommends that more research effort be directed to the issue of the reliability of CTA techniques. (P)