Framework for performance measurement and management in a collaborative business environment

Purpose - The purpose of this paper is to provide practical justification for performance measurement and management within a collaborative business network. The basic performance measurement indicators are elaborated within the scope of this research. Design/methodology/approach - Performance measurement techniques are highlighted through the application of an ICT-based solution approach, with special focus on business collaboration among small and medium sized enterprises (SMEs). Findings - From the basic need to measure the performance of individual partners within a business network, this research proposes a generic framework and process flow with the objective of evaluating the individual partners in terms of various performance indicators such as key success factors (KSF), key performance factors (KPF) and key performance indicators (KPI). The outcomes from this framework or process flow will help partners in the network to build valuable trust, cooperation and coordination. Originality/value - The focus of this paper is to demonstrate the methodological approach of measuring the performance through identifying and prioritizing the performance indicators (KSF, KPF, KPI) among collaborative partners and to highlight their importance for successful business operations.

[1]  Ming-Tien Tsai,et al.  Entrepreneurial orientation and firm performance: The role of knowledge creation process , 2009 .

[2]  Andy Neely,et al.  The Performance Prism: The Scorecard for Measuring and Managing Business Success , 2002 .

[3]  Peter Trkman,et al.  International Journal of Information Management , 2022 .

[4]  David Otley,et al.  Performance Management: A Framework for Management Control Systems Research , 1999 .

[5]  Zach G. Zacharia,et al.  AN ANALYSIS OF SUPPLY CHAIN COLLABORATIONS AND THEIR EFFECT ON PERFORMANCE OUTCOMES , 2009 .

[6]  Fábio Müller Guerrini,et al.  Performance measurement in collaborative networks: a proposal of performance indicators for the manufacturing industry , 2011 .

[7]  Robert S. Kaplan,et al.  The evolution of management accounting , 1984 .

[8]  Valerie Botta-Genoulaz,et al.  A framework to analyse collaborative performance , 2007, Comput. Ind..

[9]  Michael Glykas,et al.  Effort based performance measurement in business process management , 2011 .

[10]  R. Kaplan,et al.  The balanced scorecard--measures that drive performance. , 2015, Harvard business review.

[11]  Taylor Randall,et al.  Performance Implications of Strategic Performance Measurement in Financial Services Firms , 2003 .

[12]  Andy Neely,et al.  Performance measurement system design , 1995 .

[13]  W. Kaydos,et al.  Operational Performance Measurement , 1998 .

[14]  António Lucas Soares,et al.  Performance Management in Collaborative Networks: a Methodological Proposal , 2011, J. Univers. Comput. Sci..

[15]  Hamideh Afsarmanesh,et al.  Methods and Tools for Collaborative Networked Organizations , 2008 .

[16]  Michael J. Davern,et al.  Measuring the effects of business intelligence systems: The relationship between business process and organizational performance , 2008, Int. J. Account. Inf. Syst..

[17]  R. Calvi,et al.  Measuring Supplier Performance in Collaborative Design: Proposition of a Framework , 2010 .

[18]  Andy Neely,et al.  The success and failure of performance measurement initiatives: Perceptions of participating managers , 2002 .

[19]  H. Johnson,et al.  The search for gain in markets and firms: A review of the historical emergence of management accounting systems , 1983 .

[20]  S. Holmberg,et al.  Systems Thinking in Supply Chain Measurements , 2000 .

[21]  A. Neely,et al.  Measuring performance in a changing business environment , 2003 .

[22]  Shengfeng Qin,et al.  Development of a design performance measurement matrixfor improving collaborative design during a design process , 2011 .

[23]  Viara Popova,et al.  Modeling organizational performance indicators , 2010, Inf. Syst..

[24]  Vittorio Chiesa,et al.  Performance measurement of research and development activities , 2009 .

[25]  Umit Bititci,et al.  Collaborative performance management: present gaps and future research , 2006 .

[26]  Thomas H. Johnson,et al.  Relevance Lost: The Rise and Fall of Management Accounting , 1987 .