Quality Improvement Procedure (QIP) based on 8D and Six Sigma Pilot Programs in Automotive Industry

With concentration on post-purchase support services and customer complaints, auto factories try to perform quality improvement initiatives to improve product quality and promote brand reputation. This paper proposes a quality improvement procedure based on quality management practices (8D and six sigma pilot programs), the first of which helps quality managers to promote the quality performance criteria (R/1000 or TGW/1000) and the second of which assists managers to improve the process capability performance index (CPI). The quality practices in China and South Africa are presented to illustrate the effectiveness of the proposed quality improvement procedure (QIP).

[1]  S. Vinodh,et al.  Deploying Lean Six Sigma framework in an automotive component manufacturing organization , 2016 .

[2]  Sanjay G. Mantri,et al.  Emerging trends in cost of quality practices: an overview , 2015 .

[3]  W. Blischke,et al.  Warranty Management and Product Manufacture , 2005 .

[4]  D. N. P. Murthy,et al.  Total product quality , 2000 .

[5]  S. N. Teli,et al.  Cost of Poor Quality Analysis for Automobile Industry: A Case Study , 2013 .

[6]  H. Vos.  Trade and Industry , 1946 .

[7]  T. T. Mpshe,et al.  Dynamics of a relationship between quality and productivity in the automotive manufacturing industry , 2015, 2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM).

[8]  Joseph Moses Juran.  THE QUALITY IMPROVEMENT PROCESS , 2000 .

[9]  H. Sherali,et al.  Cost-of-Quality Optimization via Zero-One Polynomial Programming , 2015 .

[10]  Xu Wang,et al.  COQ math model case study for self-brand automobile industry , 2015, 2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM).

[11]  Krishna B. Misra,et al.  Handbook of Performability Engineering , 2008 .

[12]  Yandong He,et al.  Strategic Part Prioritization for Quality Improvement Practice Using a Hybrid MCDM Framework: A Case Application in an Auto Factory , 2016 .

[13]  Jirachai Buddhakulsomsiri,et al.  Sequential pattern mining algorithm for automotive warranty data , 2009, Comput. Ind. Eng..

[14]  Harrington Hj.  The quality improvement process. , 1987 .

[15]  Thomas Foster S. Thomas Foster.  Managing Quality: Integrating the Supply Chain , 2006 .

[16]  Douglas C. Montgomery.  Big Data and the Quality Profession , 2014, Qual. Reliab. Eng. Int..