Decision support for manufacturing management

Abstract Historically, information systems have been used to improve efficiency through such means as clerical automation, inventory status reporting and transactional processing systems. Today, however, to reduce costs, increase return on investments, and achieve competitive advantage, businesses need to have information systems that support managerial decision-making and result in improved effectiveness. To meet this requirement, new approaches are needed in order to define the right problem and work the problem right. By using such techniques as critical success factor analysis followed by a top down system development approach, developing systems through prototyping and using end-user oriented software, these needs can be met. This article describes several company experiences of using a management systems planning and development process. This process in one company presented an opportunity to test the feasibility of developing an alignment between business goals and events critical to the success of the business. Management believed that to succeed in the future they must be forward thinking in their identification and use of information systems to improve managerial effectiveness. Their questions were “What should we do?” and “How should we do it?” By applying these techniques they were able to achieve outstanding results in a very short period of time.