Understanding and predicting the determinants of cloud computing adoption: A two staged hybrid SEM - Neural networks approach

Along with water, gas, electricity, and telephone, cloud computing has been considered as the fifth utility. Like other utility services available in today's social computing services are readily available on demand (Buyya, Yeo, Venugopal, Broberg, & Brandic, 2009). The purpose of the study is to develop a hybrid two-stage, structural equation modeling (SEM) artificial neural network (ANN) model to predict motivators affecting cloud computing adoption services in the Indian private organizations. This research article proposes a new paradigm by extending the Technology Organization Environment Model (TOE) with external factors, namely, perceived IT security risk and risk analysis for the first time in a technology adoption study. One of the core contributions of the study is the introduction of new factors, perceived IT security risk and risk analysis. Data were collected from 660 professional experts and analyzed using structural equation modeling (SEM) and artificial neural network (ANN) modeling. The SEM results showed that perceived IT security risk (PITR), risk analysis (RA), technology innovation (TI), management style (MS) and trust (T) have a significant influence on cloud computing adoption. The only exceptions were the usage of technology (UT) and industry usage (IU) which witnessed statistically insignificant influence on cloud computing adoption. Furthermore, the results obtained from SEM were employed as input to the artificial neural network (ANN) model and results showed that trust, perceived IT security risk, and management style as most important predictors in cloud computing adoption. To develop a hybrid two- stage model, SEM ANN model.Proposes a new model by extending the TOE model with external factors.Data were collected from 660 professional experts.Analyzed using SEM and ANN modeling.

[1]  P. Dhanapal Durai Dominic,et al.  The factors associating the adoption of cloud computing: an enhancement of the healthcare ecosystem in Malaysia , 2014, Int. J. Bus. Inf. Syst..

[2]  Wonseok Oh,et al.  Influence of Industry Characteristics on Information Technology Outsourcing , 2011, J. Manag. Inf. Syst..

[3]  Konstantinos N. Plataniotis,et al.  Regularized discriminant analysis for the small sample size problem in face recognition , 2003, Pattern Recognit. Lett..

[4]  Peter G.W. Keen,et al.  Shaping the Future: Business Design Through Information Technology , 1991 .

[5]  A. Barbati,et al.  Climate change impacts, adaptive capacity, and vulnerability of European forest ecosystems , 2010 .

[6]  Anca Ioana Andreescu,et al.  Using Cloud Computing in Higher Education: A Strategy to Improve Agility in the Current Financial Crisis , 2011 .

[7]  Sławomir Kłos,et al.  Using the AHP Method to Select an ERP System for an SME Manufacturing Company , 2014 .

[8]  Albert Sesé,et al.  Designing an artificial neural network for forecasting tourism time series , 2006 .

[9]  A. Bandura The assessment and predictive generality of self-percepts of efficacy. , 1982, Journal of behavior therapy and experimental psychiatry.

[10]  Ilan Oshri,et al.  Management Innovation and Adoption of Emerging Technologies: The Case of Cloud Computing , 2013 .

[11]  Thiagarajan Ravichandran,et al.  Effect of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based Perspective , 2005, J. Manag. Inf. Syst..

[12]  Patrick Y. K. Chau,et al.  A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework , 2001, Inf. Manag..

[13]  Sujeet Kumar Sharma,et al.  A multi-analytical approach to understand and predict the mobile commerce adoption , 2016, J. Enterp. Inf. Manag..

[14]  Kenneth L. Kraemer,et al.  The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business , 2006, Manag. Sci..

[15]  Daniel A. Levinthal,et al.  ABSORPTIVE CAPACITY: A NEW PERSPECTIVE ON LEARNING AND INNOVATION , 1990 .

[16]  Leonard M. Jessup,et al.  Does electronic monitoring of employee internet usage work? , 2002, CACM.

[17]  Fred D. Davis Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[18]  Dongho Won,et al.  A Novel Approach to Analyzing for Detecting Malicious Network Activity Using a Cloud Computing Testbed , 2013, Mob. Networks Appl..

[19]  Eric W. T. Ngai,et al.  Predicting the organisational adoption of B2C e-commerce: an empirical study , 2006, Ind. Manag. Data Syst..

[20]  Garry Wei-Han Tan,et al.  Mobile technology acceptance model: An investigation using mobile users to explore smartphone credit card , 2016, Expert Syst. Appl..

[21]  Mathews Nkhoma,et al.  Contributing factors of cloud computing adoption: a technology-organisation-environment framework approach , 2013 .

[22]  Alok Choudhary,et al.  Risks in Enterprise Cloud Computing: The Perspective of it Experts , 2013, J. Comput. Inf. Syst..

[23]  P. Mell,et al.  The NIST Definition of Cloud Computing , 2011 .

[24]  Won Kim,et al.  Cloud Computing: Today and Tomorrow , 2009, J. Object Technol..

[25]  Vivek Kundra,et al.  Federal Cloud Computing Strategy , 2011 .

[26]  Subhas C. Misra,et al.  Identification of a company's suitability for the adoption of cloud computing and modelling its corresponding Return on Investment , 2011, Math. Comput. Model..

[27]  Colin Camerer,et al.  Not So Different After All: A Cross-Discipline View Of Trust , 1998 .

[28]  J. Utterback The Process of Technological Innovation Within the Firm , 1971 .

[29]  P. Bentler,et al.  Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives , 1999 .

[30]  Sung Yul Ryoo,et al.  An empirical investigation of end-users' switching toward cloud computing: A two factor theory perspective , 2013, Comput. Hum. Behav..

[31]  Subhajyoti Bandyopadhyay,et al.  Cloud computing - The business perspective , 2011, Decis. Support Syst..

[32]  Izak Benbasat,et al.  Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation , 1991, Inf. Syst. Res..

[33]  Hwan-Seung Yong,et al.  Ontology Matching Based on hypernym, hyponym, holonym, and meronym Sets in WordNet , 2010 .

[34]  Kevin Zhu,et al.  Migrating to internet-based e-commerce: Factors affecting e-commerce adoption and migration at the firm level , 2006, Inf. Manag..

[35]  S. M. Faber,et al.  POTENT Reconstruction from Mark III Velocities , 1998, astro-ph/9812197.

[36]  Acklesh Prasad,et al.  Governing cloud computing services: Reconsideration of IT governance structures , 2015, Int. J. Account. Inf. Syst..

[37]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[38]  Anandhi S. Bharadwaj,et al.  A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation , 2000, MIS Q..

[39]  Hans P. Borgman,et al.  Cloudrise: Exploring Cloud Computing Adoption and Governance with the TOE Framework , 2013, 2013 46th Hawaii International Conference on System Sciences.

[40]  Alain Yee-Loong Chong,et al.  Predicting Drivers of Mobile Entertainment Adoption: A Two-Stage SEM-Artificial-Neural-Network Analysis , 2016, J. Comput. Inf. Syst..

[41]  Dan Liu,et al.  Functional and Symbolic Values of Cloud Terminals: A Study of User Acceptance and Purchasing Behaviors , 2014, Int. J. Inf. Technol. Decis. Mak..

[42]  Deborah Compeau,et al.  Computer Self-Efficacy: Development of a Measure and Initial Test , 1995, MIS Q..

[43]  Mathews Z. Nkhoma,et al.  Contributing Factors of Information Security Investments in South East Asia SMBs: A Technology- Organisational -Environment Approach , 2013, Int. J. Inf. Secur. Priv..

[44]  H. Krcmar,et al.  Cloud Computing – Outsourcing 2.0 or a new Business Model for IT Provisioning? , 2011 .

[45]  Nadim Jahangir,et al.  Effect of perceived usefulness, ease of use, security and privacy on customer attitude and adaptation in the context of E-Banking , 2007 .

[46]  Henri Barki,et al.  Interpersonal Conflict and Its Management in Information System Development , 2001, MIS Q..

[47]  Eun-Jeong Lee,et al.  Structural Equation Modeling in Rehabilitation Counseling Research , 2007 .

[48]  Pei-Fang Hsu,et al.  International Journal of Information Management , 2014 .

[49]  N. Venkatraman,et al.  Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis , 2011, J. Manag. Inf. Syst..

[50]  K. Gaurangkumar,et al.  To Achieve Trust in the Cloud , 2012, 2012 Second International Conference on Advanced Computing & Communication Technologies.

[51]  Feng Li,et al.  Cloud computing adoption by SMEs in the north east of England: A multi-perspective framework , 2013, J. Enterp. Inf. Manag..

[52]  Yogesh Kumar Dwivedi,et al.  Adopting An Extended UTAUT2 To Predict Consumer Adoption Of M-Technologies In Saudi Arabia , 2014, UKAIS.

[53]  Young-Gul Kim,et al.  Extending the TAM for a World-Wide-Web context , 2000, Inf. Manag..

[54]  Icek Ajzen,et al.  From Intentions to Actions: A Theory of Planned Behavior , 1985 .

[55]  Kenneth L. Kraemer,et al.  Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E-Business in the Financial Services Industry , 2004, J. Manag. Inf. Syst..

[56]  J. Adjei Explaining the role of trust in cloud computing services , 2015 .

[57]  Srikrishna Madhumohan Govindaluri,et al.  Internet banking adoption in India: Structural equation modeling approach , 2014 .

[58]  Garry Wei-Han Tan,et al.  Understanding and predicting the motivators of mobile music acceptance - A multi-stage MRA-artificial neural network approach , 2014, Telematics Informatics.

[59]  Michael D. Hogan,et al.  NIST Cloud Computing Standards Roadmap , 2013 .

[60]  David C. Wyld,et al.  THE CLOUDY FUTURE OF GOVERNMENT IT: CLOUD COMPUTING AND THE PUBLIC SECTOR AROUND THE WORLD , 2010 .

[61]  Sean Cubitt,et al.  Does cloud computing have a silver lining? , 2011 .

[62]  Esben Budtz-Jørgensen,et al.  Structural Equation Models , 2005 .

[63]  Nabil Ahmed Sultan,et al.  International Journal of Information Management , 2010 .

[64]  Peter A. Todd,et al.  Understanding Information Technology Usage: A Test of Competing Models , 1995, Inf. Syst. Res..

[65]  Simon Haykin,et al.  Neural Networks: A Comprehensive Foundation , 1998 .

[66]  I. Ajzen,et al.  Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research , 1977 .

[67]  Izak Benbasat,et al.  The Effects of Personalizaion and Familiarity on Trust and Adoption of Recommendation Agents , 2006, MIS Q..

[68]  H. Kelman Compliance, identification, and internalization three processes of attitude change , 1958 .

[69]  Maria Petrescu Cloud computing and business-to-business networks , 2012, Int. J. Bus. Inf. Syst..

[70]  Fred D. Davis,et al.  A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.

[71]  Seung-Chang Lee,et al.  Prediction of concrete strength using artificial neural networks , 2003 .

[72]  Yu Min Wang,et al.  Understanding the determinants of RFID adoption in the manufacturing industry , 2010 .

[73]  Xiaodi Huang,et al.  A Novel Approach for Adopting Cloud-Based E-learning System , 2012, 2012 IEEE/ACIS 11th International Conference on Computer and Information Science.

[74]  Eileen Doherty,et al.  Migrating to the cloud: Examining the drivers and barriers to adoption of cloud computing by SMEs in Ireland: an exploratory study , 2015 .

[75]  R. W. Rogers,et al.  Attitude Change and Information Integration in Fear Appeals , 1985 .

[76]  Anthony D. Miyazaki,et al.  Reducing online privacy risk to facilitate e‐service adoption: the influence of perceived ease of use and corporate credibility , 2010 .

[77]  R. Dholakia,et al.  Factors Impacting the Adoption of the Internet among SMEs , 2004 .

[78]  Tobias Ackermann,et al.  IT Security Risk Management: Perceived IT Security Risks in the Context of Cloud Computing , 2012 .

[79]  Christoph Heinle,et al.  IaaS Adoption Determinants in Enterprises , 2010, GECON.

[80]  Garry Wei-Han Tan,et al.  Predicting the determinants of the NFC-enabled mobile credit card acceptance: A neural networks approach , 2013, Expert Syst. Appl..

[81]  Steven A. Morris,et al.  Prediction of CASE adoption: a neural network approach , 2004, Ind. Manag. Data Syst..

[82]  Dongsong Zhang,et al.  Predicting and explaining patronage behavior toward web and traditional stores using neural networks: a comparative analysis with logistic regression , 2006, Decis. Support Syst..

[83]  Seung-Hoon Chae,et al.  Drivers and inhibitors of SaaS adoption in Korea , 2013, International Journal of Information Management.

[84]  Kieran Conboy,et al.  Factors Affecting The Adoption Of Cloud Computing: An Exploratory Study , 2013, ECIS.

[85]  Fatoki Olawale,et al.  Obstacles to the growth of new SMEs in South Africa: A principal component analysis approach , 2010 .

[86]  Frank Teuteberg,et al.  Sustaining accessibility of information through digital preservation: A literature review , 2013, J. Inf. Sci..

[87]  Kieran Mathieson,et al.  Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior , 1991, Inf. Syst. Res..

[88]  Alain Yee-Loong Chong,et al.  Predicting open IOS adoption in SMEs: An integrated SEM-neural network approach , 2014, Expert Syst. Appl..

[89]  Iliya Markov,et al.  Risk perception and risk management in cloud computing: Results from a case study of Swiss companies , 2013, Int. J. Inf. Manag..

[90]  A. Bandura Self-efficacy: toward a unifying theory of behavioral change. , 1977, Psychological review.

[91]  Rajkumar Buyya,et al.  Article in Press Future Generation Computer Systems ( ) – Future Generation Computer Systems Cloud Computing and Emerging It Platforms: Vision, Hype, and Reality for Delivering Computing as the 5th Utility , 2022 .

[92]  Tiago Oliveira,et al.  Assessing the determinants of cloud computing adoption: An analysis of the manufacturing and services sectors , 2014, Inf. Manag..

[93]  Alexander Benlian,et al.  Perceived IT Security Risks of Cloud Computing: Conceptualization and Scale Development , 2012, ICIS.

[94]  Gary Garrison,et al.  The effects of IT capabilities and delivery model on cloud computing success and firm performance for cloud supported processes and operations , 2015, Int. J. Inf. Manag..

[95]  Daniel Indarto Prajogo,et al.  The effect of TQM on performance in R&D environments: A perspective from South Korean firms , 2008 .

[96]  Wayne Hu,et al.  � 1999. The American Astronomical Society. All rights reserved. Printed in U.S.A. POWER SPECTRUM TOMOGRAPHY WITH WEAK LENSING , 1999 .

[97]  I. Ajzen,et al.  Understanding Attitudes and Predicting Social Behavior , 1980 .

[98]  Lee Ung Gyu,et al.  The Effect of Self-Efficacy and Service Quality on Ease of Use and Usefulness of an e-Loaming System , 2003 .

[99]  Susan K. Lippert,et al.  Utilization of information technology: examining cognitive and experiential factors of post-adoption behavior , 2005, IEEE Transactions on Engineering Management.

[100]  Ritu Agarwal,et al.  The Role of Innovation Characteristics and Perceived Voluntariness in the Acceptance of Information Technologies , 1997 .

[101]  Alain Yee-Loong Chong,et al.  Influence of interorganizational relationships on SMEs' e-business adoption , 2009, Internet Res..

[102]  Miguel de Castro Neto,et al.  The Adoption of Cloud Computing by SMEs: Identifying and Coping with External Factors , 2011 .

[103]  Judy E. Scott,et al.  Cognitive engagement with a multimedia ERP training tool: Assessing computer self-efficacy and technology acceptance , 2009, Inf. Manag..

[104]  Hashem Salarzadeh Jenatabadi,et al.  A Tutorial for Analyzing Structural Equation Modelling , 2015, 1504.03430.

[105]  Will Venters,et al.  A critical review of cloud computing: researching desires and realities , 2012, J. Inf. Technol..

[106]  Charles J. Kacmar,et al.  Developing and Validating Trust Measures for e-Commerce: An Integrative Typology , 2002, Inf. Syst. Res..

[107]  Paul A. Pavlou,et al.  Building Effective Online Marketplaces with Institution-Based Trust , 2004, Inf. Syst. Res..

[108]  James C. Anderson,et al.  STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .

[109]  J. H. Davis,et al.  An Integrative Model Of Organizational Trust , 1995 .

[110]  Agnes Chigona,et al.  An empirical survey on domestication of ICT in schools in disadvantaged communities in South Africa , 2010 .

[111]  Galit Shmueli,et al.  Predictive Analytics in Information Systems Research , 2010, MIS Q..

[112]  WenAn Tan,et al.  A Business Process Intelligence System for Enterprise Process Performance Management , 2008, IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews).

[113]  Cyro Gudolle Sobragi,et al.  Cloud computing adoption: A multiple case study , 2014 .

[114]  Viswanath Venkatesh,et al.  Technology Acceptance Model 3 and a Research Agenda on Interventions , 2008, Decis. Sci..

[115]  Theingi,et al.  Service quality, satisfaction, and behavioural intentions , 2009 .

[116]  Keng-Boon Ooi,et al.  An SEM-artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline , 2015, Expert Syst. Appl..

[117]  Alain Yee-Loong Chong,et al.  A two-staged SEM-neural network approach for understanding and predicting the determinants of m-commerce adoption , 2013, Expert Syst. Appl..

[118]  YoungJae Song,et al.  Relative Weight Decision of Qualiy Attributes in Cloud Computing Service Using ANP , 2012 .

[119]  Arumugam Seetharaman,et al.  The usage and adoption of cloud computing by small and medium businesses , 2013, Int. J. Inf. Manag..

[120]  Chuen-Tsai Sun,et al.  Neuro-fuzzy And Soft Computing: A Computational Approach To Learning And Machine Intelligence [Books in Brief] , 1997, IEEE Transactions on Neural Networks.

[121]  Shrikant Mulik,et al.  An Approach for Selecting Software-as-a-Service (SaaS) Product , 2009, 2009 IEEE International Conference on Cloud Computing.

[122]  Woan-Yuh Jang,et al.  Determinants of the Adoption of Enterprise Resource Planning within the Technology-Organization-Environment Framework: Taiwan's Communications Industry , 2008, J. Comput. Inf. Syst..

[123]  Chinyao Low,et al.  Understanding the determinants of cloud computing adoption , 2011, Ind. Manag. Data Syst..

[124]  Thomy Eko Saputro,et al.  Supplier Selection Using Integrated Fuzzy TOPSIS and MCGP: A Case Study , 2014 .

[125]  Alain Yee-Loong Chong,et al.  A SEM-neural network approach for understanding determinants of interorganizational system standard adoption and performances , 2012, Decis. Support Syst..

[126]  Angelika Dimoka,et al.  What Does the Brain Tell Us About Trust and Distrust? Evidence from a Functional Neuroimaging Study , 2010, MIS Q..

[127]  Sujeet Kumar Sharma,et al.  Predicting motivators of cloud computing adoption: A developing country perspective , 2016, Comput. Hum. Behav..

[128]  Sangjae Lee,et al.  Factors affecting the implementation success of Internet-based information systems , 2007, Comput. Hum. Behav..

[129]  Muniruddeen Lallmahamood,et al.  An Examination of IndividualâÂÂs Perceived Security andPrivacy of the Internet in Malaysia and the Influence ofThis on Their Intention to Use E-Commerce: Using AnExtension of the Technology Acceptance Model , 2007 .

[130]  B. S. Ahn,et al.  ERP system selection using a simulation-based AHP approach: a case of Korean homeshopping company , 2008, J. Oper. Res. Soc..

[131]  Garry Wei-Han Tan,et al.  Predicting the drivers of behavioral intention to use mobile learning: A hybrid SEM-Neural Networks approach , 2014, Comput. Hum. Behav..

[132]  A. Bartlett,et al.  The hospitality industry culture profile: a measure of individual values, organizational culture, and person–organization fit as predictors of job satisfaction and behavioral intentions , 2002 .

[133]  Wei-Wen Wu,et al.  Mining significant factors affecting the adoption of SaaS using the rough set approach , 2011, J. Syst. Softw..

[134]  Brad Quinn Post,et al.  A Business Case Framework for Group Support Technology , 1992, J. Manag. Inf. Syst..

[135]  Viswanath Venkatesh,et al.  Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology , 2012, MIS Q..

[136]  Jin Tong,et al.  NIST cloud computing standards roadmap :: version 1.0 , 2011 .

[137]  Hsiu-Fen Lin,et al.  Determinants of e-business diffusion: A test of the technology diffusion perspective , 2008 .

[138]  Scott Shane,et al.  Introduction to the Focused Issue on Entrepreneurship , 2006, Manag. Sci..

[139]  Netsanet Haile,et al.  Risk-Benefit-Mediated Impact of Determinants on the Adoption of Cloud Federation , 2015, PACIS.

[140]  Tiago Oliveira,et al.  Understanding e-business adoption across industries in European countries , 2010, Ind. Manag. Data Syst..

[141]  Moez Limayem,et al.  How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance , 2007, MIS Q..

[142]  Tiago Oliveira,et al.  Cloud Computing Adoption by firms , 2012, MCIS.

[143]  Randy H. Katz,et al.  A view of cloud computing , 2010, CACM.

[144]  Jin-woo Park,et al.  The effect of airline service quality on passengers' behavioural intentions: a Korean case study , 2004 .

[145]  Keng-Boon Ooi,et al.  Knowledge management: a key determinant in advancing technological innovation? , 2013, J. Knowl. Manag..