Citizen Adoptation of E-government Based on TAM and TPB Models

The increasing use of the Internet has enabled government to promote online initiatives to connect government to citizens. Indeed, the provision of public e-services may be understood as an improvement in the public function of the Administration. However, e-government initiatives are sometimes fruitless since citizens do not accept them. To move on this topic, the objective of this work is to propose a model based on TAM and TPB theories to better understand e-government adoption. In addition, we also integrate trust in the proposed model since this variable has an especial relevance in e-transactions. Finally, we propose some recommendations for the management of e-government initiatives.