INTRODUCTION Developing, sharing, and working with information in today’s environment is not an easy task. With today’s technological advancements, the management of information appears to be deceivingly easier. However, building and maintaining an infrastructure for information management involves complex issues, such as group consensus, access and privileges, well-defined duties, and power redistribution. Furthermore, higher education institutions are continuously faced with the need to balance the politics of information sharing across departments, whether the administration operates in a centralized or decentralized manner. The need to develop, share, and manage information in a more effective and efficient manner has been proven to require a challenging shift in the norms and behavior of higher education institutions as well. This shift does not have as much to do with the actual use of technology as it does with the cultural environment of the institution. Davenport (1997) notes: