Quantitative approach of organizational resilience for a Dutch Emergency Response Safety Region

Resilience of an Emergency Response Organization is an important concept to determine how well a Dutch Emergency Response Safety Region behaves under stress. The main objective of this study is to determine the intrinsic value "Resilience" in case of a Dutch Emergency Response Safety Region. In this study it is concluded that according to literature the concept of "Resilience" can be best described by the generic approach "Operational Resilience". A large scale survey among safety stakeholders in The Netherlands was conducted where the following items describing Operational Resilience were explored: Situation Awareness (awa); Management of Keystone Vulnerabilities (kv); Adaptive Capacity (ac) and Quality (q). Results show resilience of an Emergency Response Organization can be described by a Unique Dynamic Operational Resilience f (R ero) uv factor. A simplified approach of Unique Dynamic Operational Resilience is suggested by using a Quick Scan method to speed up the process of assessment.