Revisiting the Relationship between Information Technology Capability and Firm Performance: Focusing on the Impact of the Adoption of Enterprise Resource Planning Systems

Many information systems (IS) researchers have attempted to examine the relationship between information technology (IT) capability and firm performance. To explain the IT capabilities of firms, prior researchers have addressed Enterprise Systems (ES). ES can be defined as “commercial software packages that enable the integration of transaction-oriented data and business processes throughout an organization (and perhaps eventually throughout the entire interorganizational supply chain)” (Markus and Tanis, 2000). ES can include “ERP software and such related packages as advanced planning and scheduling, sales force automation, customer relationship management, and product configuration” (Markus and Tanis, 2000). As sources of firms’ competitive advantage,

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