Collaborative process patterns for e-Business

The basic notions in computer supported work coordination in e-Business are communicative, institutional, and deontic notions such as obligation, responsibility, and trust. The Language Action approach that has a significant impact within CSCW, therefore, seems to be a most promising framework for designing e-Business systems. However, the penetration of the Language Action approach in industrial practice is still limited. We discuss some reasons for this state of affairs by identifying a number of problems that hinder an effective application of the Language Action approach. We propose modeling techniques and methodological guidelines that can contribute to the solution of these problems. These techniques and guidelines are based on three building blocks: a business model describing the values exchanged in an e-Business process, a formal and executable language based on communicating state machines, and an automated designer assistant that guides a user from a business model to an executable process model.

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