Living the Future: Organizational Performance Assessment

ABSTRACT Organizational performance assessment is a practice-based framework that builds on the synergy between planning and assessment, and results in the discernment of impact and value. It promotes a set of practices that enables the library to effectively integrate planning, strategy, performance, assessment, and organizational development in order to advance the parent institution's mission. This article discusses some foundations of organizational performance assessment, useful practices, and examples from libraries that are “living the future.”

[1]  Charles B. Lowry,et al.  What is the Healthy Organization? Organizational Climate and Diversity Assessment: A Research Partnership , 2008 .

[2]  James Self,et al.  From Measurement to Management: Using Data Wisely for Planning and Decision-Making , 2004, Libr. Trends.

[3]  Agnès Ponsati Obiols.  ISO 11620 : information and documentation - Library performance indicators / prepared by Technical Committee ISO-TC 46, Information and documentation, Subcommittee SC 8. -- Genéve : International Organization for Standarization, 1998 , 1999 .

[4]  Colleen Cook,et al.  Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden , 2009 .

[5]  Vivian Lewis,et al.  Building Scorecards in Academic Research Libraries , 2010 .

[6]  R. Poll,et al.  Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries , 1996 .

[7]  Barbara A. Miller.  Assessing Organizational Performance in Higher Education , 2006 .

[8]  Danuta A. Nitecki,et al.  Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes , 2009 .

[9]  Strategic Planning in ARL Libraries. SPEC Kit 210. , 1995 .

[10]  R. Kaplan.  Strategic Performance Measurement and Management in Nonprofit Organizations , 2001 .

[11]  Labor cabinet.  Strategic Plan 2010 - 2014 , 2010 .

[12]  Martha Kyrillidou,et al.  In Search of New Measures , 2001 .

[13]  Joseph R. Matthews.  Scorecards for Results: A Guide for Developing a Library Balanced Scorecard , 2008 .

[14]  R. Kaplan,et al.  The balanced scorecard--measures that drive performance. , 2015, Harvard business review.

[15]  Carla J Barbara David Krisellen Stoffle,et al.  Continuing to Build the Future: Academic Libraries and their Challenges , 2003 .

[16]  Martha Kyrillidou.  The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries , 2010 .

[17]  劉相育.  Strategic Plan 2011-2015 , 2011 .

[18]  P. Carbone.  The Committee Draft of International Standard ISO CD 11620 on Library Performance Indicators , 1995 .

[19]  Barbara J. Sherlock.  Integrating Planning, Assessment, and Improvement in Higher Education , 2009 .

[20]  Martha Kyrillidou,et al.  The Evolution of Measurement and Evaluation of Libraries: A Perspective from the Association of Research Libraries , 2008, Libr. Trends.

[21]  Martha Kyrillidou,et al.  When the evidence is not enough , 2008 .

[22]  Jeanne M Brown,et al.  Standards for Libraries in Higher Education , 2011 .

[23]  Megan Oakleaf.  The value of academic Libraries: A comprehensive research review and report , 2010 .

[24]  Peter te Boekhorst.  Measuring Quality: The IFLA Guidelines for Performance Measurement in Academic Libraries: , 1995 .

[25]  Amos Shelley E Lakos,et al.  Creating a Culture of Assessment: A Catalyst for Organizational Change , 2004 .

[26]  V. J. Connors,et al.  Strategic plan. , 1999, Journal of the American Optometric Association.

[27]  British Standard,et al.  Information and documentation — Library performance indicators , 2010 .

[28]  Brinley Franklin.  Library usage patterns in the electronic information environment , 2004, Inf. Res..

[29]  Colleen Cook,et al.  LIBQUAL+ : ONE INSTRUMENT IN THE NEW MEASURES TOOLBOX , 2001 .

[30]  Edward Reid-Smith.  The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality , 2009 .

[31]  Terry Plum,et al.  Successful Web Survey Methodologies for Measuring the Impact of Networked Electronic Services (MINES for Libraries) , 2006 .

[32]  Martha Kyrillidou,et al.  Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure? , 2005 .

[33]  Stephanie Wright,et al.  SPEC Kit 303: Library Assessment (December 2007) , 2007 .

[34]  John Hegarty,et al.  Strategic plan 2009-2014 , 2013 .

[35]  R. Young.  Performance-Based Budget Systems , 2003 .