Alert Calls in Remote Health: Cultural Adaptation and Usability Inspection for China

In this paper we inspect remote health care, and especially alert call concept and usability design for Chinese Chronic Obstructive Pulmonary Disease (COPD) patients. Generally, remote health care can facilitate cost efficient and improved treatment and follow-up of various illnesses. For service providers it can offer expanded service palette, enable easier access of medical information and support new business models. However, when the service works in a multi-cultural environment, related cultural factors need also be considered in service design that we investigate in this paper where we suggest a systematic methodology. Also, respective usability evaluation is addressed.

[1]  Jesse James Garrett.  The Elements of User Experience: User-Centered Design for the Web , 2002 .

[2]  S. Schwartz.  A Theory of Cultural Values and Some Implications for Work , 1999 .

[3]  Jiachun Lu,et al.  COPD in Chinese nonsmokers , 2009, European Respiratory Journal.

[4]  Baiqiang Cai,et al.  The impact of tobacco on lung health in China , 2003, Respirology.

[5]  R. N. Davis,et al.  Cognitive Intervention in Alzheimer Disease: A Randomized Placebo-Controlled Study , 2001, Alzheimer disease and associated disorders.

[6]  Y. Rogers,et al.  Interaction Design , 2002 .

[7]  Veikko Ikonen,et al.  Defining Ethical Guidelines for Ambient Intelligence Applications on a Mobile Phone , 2009, Intelligent Environments.

[8]  Timo Partala,et al.  The combined walkthrough: measuring behavioral, affective, and cognitive information in usability testing , 2009 .

[9]  D.P.L. Simons.  Consumer Electronics Opportunities in Remote and Home Healthcare , 2008, 2008 Digest of Technical Papers - International Conference on Consumer Electronics.

[10]  C. Hawn.  Take two aspirin and tweet me in the morning: how Twitter, Facebook, and other social media are reshaping health care. , 2009, Health affairs.

[11]  L. Baker,et al.  Use of the Internet and e-mail for health care information: results from a national survey. , 2003, JAMA.

[12]  Aaron Marcus.  User-interface design, culture, and the future , 2002, AVI '02.

[13]  C. Mora.  Cultures and Organizations: Software of the Mind Intercultural Cooperation and Its Importance for Survival , 2013 .

[14]  R. Nisbett.  The geography of thought : how Asians and Westerners think differently--and why , 2003 .

[15]  Mary Deaton,et al.  The elements of user experience: user-centered design for the Web , 2003, INTR.

[16]  Gert Jan Hofstede,et al.  Cultures and Organizations - Software of the Mind: Intercultural Cooperation and its Importance for Survival (3. ed.) , 2010 .

[17]  Mary Beth Rosson,et al.  Usability Engineering: Scenario-based Development of Human-Computer Interaction , 2001 .