An analysis of the relationship between quality and perceived innovation: "the case of financial firms"
暂无分享,去创建一个
Antonia Ruiz Moreno | Francisco Javier Lloréns Montes | Luis Miguel Molina | A. Moreno | F. J. B. Montes | L. M. Molina
[1] Francisco Javier Lloréns Montes,et al. Calidad total: fundamentos e implantación , 2000 .
[2] Amrik S. Sohal,et al. TQM and innovation: a literature review and research framework , 2001 .
[3] Lawrence B. Mohr,et al. Determinants of Innovation in Organizations , 1969, American Political Science Review.
[4] James A. Fitzsimmons,et al. Service Management: Operations, Strategy, and Information Technology , 1997 .
[5] John Bessant,et al. Managing Innovation: Integrating Technological, Market, and Organizational Change, 2nd Edition , 2001 .
[6] Tor Guimaraes,et al. TQM’s impact on employee attitudes , 1996 .
[7] L. Shore,et al. Job Satisfaction and Organizational Commitment in Relation to Work Performance and Turnover Intentions , 1989 .
[8] B. Schneider. Employee and Customer Perceptions of Service in Banks. , 1980 .
[9] F. Heider,et al. Principles of topological psychology , 1936 .
[10] Joseph A. Alutto,et al. Personal and Role-Related Factors in the Development of Organizational Commitment. , 1972 .
[11] 今井 正明,et al. Kaizen : la clave de la ventaja competitiva japonesa , 1989 .
[12] Robert D. Russell,et al. Innovation in Organizations: Toward an Integrated Model , 1990 .
[13] Alan J. Dubinsky,et al. Impact of job characteristics on retail salespeople's reactions to their jobs. , 1984 .
[14] N. Fredric Crandall,et al. The managerial choice: To be efficient and to be human , 1976 .
[15] Daniel Arias-Aranda,et al. Determinants of innovation through a knowledge-based theory lens , 2002, Ind. Manag. Data Syst..
[16] Mahesh Chandra. Total Quality Management in Management Development , 1993 .
[17] Mark A. Emmert,et al. Public Sector Professionals: The Effects of Public Sector Jobs on Motivation, Job Satisfaction and Work Involvement , 1992 .
[18] V. Mahajan,et al. Editorial: Issues and Opportunities in New Product Development: An Introduction to the Special Issue , 1997 .
[19] S. Jayaratne,et al. Job satisfaction and retention of social workers in public agencies, non-profit agencies, and private practice: the impact of workplace conditions and motivators. , 1994, Administration in social work.
[20] J. Hage,et al. Program Change and Organizational Properties a Comparative Analysis , 1967, American Journal of Sociology.
[21] V. Mole,et al. Enterprising Innovation: An Alternative Approach , 1987 .
[22] Ulrike de Brentani. The New Product Process in Financial Services: Strategy for Success , 1993 .
[23] R. Barras. Interactive innovation in financial and business services: The vanguard of the service revolution , 1993 .
[24] D H Gustafson,et al. Findings of innovation research applied to quality management principles for health care , 1995, Health care management review.
[25] Tom Harvey,et al. Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs, and Provide Competitive Customer Service , 1992 .
[26] Ian Roffe,et al. Innovation and Creativity in Organisations: A Review of the Implications of Training and Development , 1999 .
[27] James R. Evans,et al. Total Quality: Management, Organization, and Strategy , 1993 .
[28] Richard,et al. Interactive innovation in financial and business services : The vanguard of the service revolution , 2001 .
[29] William C. Black,et al. A Longitudinal Assessment of the Impact of Selected Organizational Influences on Salespeople's Organizational Commitment during Early Employment , 1990 .
[30] Annouk Lievens,et al. Project Team Communication in Financial Service Innovation , 2000 .
[31] R. H. Waterman,et al. In Search of Excellence , 1983 .
[32] David A. Nadler,et al. Organizing for Innovation , 1986 .
[33] John P. Campbell,et al. JOB SATISFACTION: ARE ALL THE PARTS THERE? , 1983 .
[34] F. Damanpour,et al. Organizational innovation and performance: The problem of "organizational lag." , 1984 .
[35] Kaoru Ishikawa,et al. Qué es el control total de calidad , 1994 .
[36] J. Baldwin,et al. Business strategies in more- and less-innovative firms in Canada , 1996 .
[37] Joseph Moses Juran,et al. Juran y la planificación para la calidad , 1990 .
[38] Lyman W. Porter,et al. Psychology Applied to Work: An Introduction to Industrial and Organizational Psychology. , 1983 .
[39] Arthur P. Brief,et al. DImensionality of Task Design as Measured by the Job Diagnostic Survey. , 1976 .
[40] Richard,et al. Motivation through the Design of Work: Test of a Theory. , 1976 .
[41] B. Visauta Vinacua,et al. Técnicas de investigación social: modelos causales , 1986 .
[42] H. K. Tang,et al. An integrative model of innovation in organizations , 1998 .
[43] Roger G. Schroeder,et al. A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT , 1994 .
[44] Rodney McAdam,et al. Investigation of the relationship between total quality and innovation: a research study involving small organisations , 1998 .
[45] Vijay Mahajan,et al. Issues and Opportunities in New Product Development: An Introduction to the Special Issue , 1997 .
[46] Jesús Nicolau Medina,et al. Calidad, productividad y competitividad: la salida de la crisis , 1989 .
[47] Philippa Collins. Approaches to Quality , 1994 .
[48] Nigel King,et al. Innovation in elderly care organizations : process and attitudes , 1989 .
[49] Richard M. Steers,et al. Organizational commitment, job satisfaction, and turnover among psychiatric technicians. , 1974 .
[50] Robert G. Cooper,et al. Developing successful new financial services for businesses , 1992 .
[51] Rodney McAdam,et al. A symbiosis of quality and innovation in SMEs: amultiple case study analysis , 2001 .
[52] Mohamed Zairi,et al. Innovation or innovativeness? Results of a benchmarking study , 1994 .
[53] G. Zaltman,et al. Innovations and organizations , 2020, Organizational Innovation.
[54] Karen A. Brown,et al. Organizational Obstacles: Links with Financial Performance, Customer Satisfaction, and Job Satisfaction in a Service Environment , 1993 .
[55] John C. Narver,et al. Strategic Management Journal Research Notes and Communications Customer-led and Market-oriented: Let's Not Confuse the Two , 2022 .
[56] John Whittaker,et al. An Inquiry into the Continuing Relevance of Herzberg's Motivation Theory , 1996 .
[57] T. S. Bateman,et al. A longitudinal analysis of the antecedents of organizational commitment. , 1984, Academy of Management journal. Academy of Management.
[58] Herbert A. Simon,et al. Teoría de la organización , 1987 .
[59] Barrie Dale,et al. TQM and business innovation , 1999 .
[60] R. Cooper,et al. New industrial financial services: What distinguishes the winners , 1991 .
[61] Gopal K. Kanji,et al. Can total quality management help innovation , 1996 .
[62] Lloyd A. Rowe,et al. Organizational Innovation: Current Research and Evolving Concepts. , 1974 .
[63] J. Hackman,et al. Development of the Job Diagnostic Survey , 1975 .