Decision Support in Organizational Transformation

Computer and communication technology has been used extensively in organisations to enhance the management process but experts and users report dissatisfaction with the design process and the support provided by technological systems. Increasing their effectiveness is not a question of more or better technology but one of re-interpretation of action and the manager's activity. According to developments in cognitive biology, human beings do not act based on a representation of the world and this contradicts the current foundation of the concern for providing information as an accurate representation of relevant reality. 1berefore human understanding as an observer in language opens a new perspective of management. Language as the recursive flow of consensual coordinations of behaviour that constitutes a manner of living together, allows for the generation of the complexities that managers must cope with to take care of the viability of the Human Activity Systems under their responsibility. This continuous criss-crossing of consensual coordinations of consensual coordinations of behaviour follows the changing complexities of living together in a changing world; learning and acquiring new and more powerful languages to observe and coordinate in the domains of action that characterize the identity of the Human Activity System is a practice concerning viability. We understand conversation as the braiding between language and emotions, but emotions are changed in language, changing the disposition for action. Computer and communication technology can be reinterpreted as a conversational device that triggers the language and emotional processes of the community sharing the concerns of the manager.