Guide to cost management

STRATEGIC COST MANAGEMENT. Superior Customer Service (M. Wing & J. O'Leary). Value-Chain Analysis and Management for Competitive Advantage (L. Carr). Target Costing (N. Fessler & J. Fisher). New Product Development (M. Ray). Time-Based Costing (K. Preiss). Shareholder Value and Economic Profit (W. Hubbell). Management of Capacity Costs (D. Dhavale). Change Management (D. Carr & R. Smith). Logistics (F. Kuglin & B. Rosenbaum). Supply Chain Management (T. Albright & S. Davis). PERFORMANCE MEASUREMENT. Performance Measurement Overview (N. Stuart, et al.). Counting Change: Performance Measurement Systems in the Information Age (S. Mavrinac, et al.). The Balanced Scorecard (S. Davis & T. Albright). Benchmarking (S. Beretta, et al.). Best Practices in Performance Measurement (A. Demery). Managing Research and Development Portfolio Risk (C. Curtis). QUALITY Quality (R. Fink). Cost of Quality (Z. Khan). Measures of Quality Product and Quality Process: Emerging Cost-of-Quality Model (L. Carr). Statistical Process Control (H. Roth). Process Capability (R. Fink). ACTIVITY-BASED MANAGEMENT. Activity-Based Costing and Activity-Based Management: An Introduction (J. MacArthur). Implementing Activity-Based Management (J. Miller). Activity-Based Measurement in Service Organizations (J. Antos & J. Brimson). Activity-Based Budgeting (J. Brimson & J. Antos). Activity-Based Costing Software Selection (D. Hansen & D. Murphy). MANAGEMENT TRENDS AND TECHNIQUES. Reengineering (D. Carr & A. Hopkins). Theory of Constraints (R. Campbell). Goal Setting Through Value Analysis (F. Sunderland & J. Wilmot). Continuous Improvement (W. Maguire & M. Putterill). Lean Manufacturing (S. Kalagnanam & G. Vaidyanathan). Strategic Business Opportunities and Effective Environmental Management Systems (S. Pedersen & C. Stinson). Knowledge Management (W. Bukowitz). Glossary. Index.