Business Implications of Integrated Product and Service Offerings

This paper explores the business implications of Integrated Product and Service Offerings (IPSOs). The objective is to show examples of the business implications of IPSOs from a supplier’s perspective, and to suggest specifications for supporting methods needed for such an industrial company. The paper is largely based on empirical case studies of 120 Swedish manufacturing companies of all sizes. Results from the case studies show that both small and large companies that conduct the transition towards IPSOs face several important strategic challenges, some of them associated with high risk.

[1]  Mattias Lindahl,et al.  Learning networks : a method for Integrated Product and Service Engineering - experience from the IPSE project , 2008 .

[2]  R. Yin.  Case Study Research: Design and Methods , 1984 .

[3]  Tamio Arai,et al.  Service CAD System - Evaluation and Quantification - , 2005 .

[4]  E. Sundin,et al.  Product/Service Systems Experiences : an International Survey of Swedish, Japanese, Italian and German Manufacturing Companies , 2009 .

[5]  Yoshiki Shimomura,et al.  A Note on Service Design Methodology , 2004 .

[6]  Tomohiko Sakao,et al.  How are product-service combined offers provided in Germany and Italy? Analysis with company sizes and countries , 2008 .

[7]  Sofia Ritzén,et al.  INTERNATIONAL CONFERENCE ON ENGINEERING DESIGN , 2003 .

[8]  W. Massberg,et al.  Life Cycle-Based Service Design for Innovative Business Models , 2004 .

[9]  Stephen L. Vargo,et al.  From goods to service(s): Divergences and convergences of logics , 2008 .

[10]  Christian Berggren,et al.  Manufacturing firms and integrated solutions: characteristics and implications , 2004 .

[11]  Rogelio Oliva,et al.  Managing the transition from products to services , 2003, International Journal of Service Industry Management.

[12]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[13]  Tobias Larsson,et al.  Development of product-service systems: challenges and opportunities for the manufacturing firm , 2009 .

[14]  Glen Allmendinger,et al.  Four strategies for the age of smart services. , 2005, Harvard business review.

[15]  Tomohiko Sakao,et al.  Service Engineering: a novel engineering discipline for producers to increase value combining service and product , 2007 .

[16]  Johan Östlin,et al.  Importance of closed-loop supply chain relationships for product remanufacturing , 2008 .

[17]  E. Gummesson.  Relationship Marketing in the New Economy , 2002 .

[18]  Graham Thompson,et al.  A rapid design process for Total Care Product creation , 2006 .

[19]  A. Tukker,et al.  Product-services as a research field: past, present and future. Reflections from a decade of research , 2006 .

[20]  S. Kvale.  The Qualitative Research Interview , 1983 .

[21]  Dan Andersson,et al.  Suppliers' Articulation of Value Using the Internet , 2004 .

[22]  Nicola Morelli,et al.  Developing new product service systems (PSS): methodologies and operational tools , 2006 .

[23]  R. Normann,et al.  From value chain to value constellation: designing interactive strategy. , 1993, Harvard business review.

[24]  K. Eisenhardt.  Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[25]  Anders Fundin.  Dynamics of Quality Attributes Over Life Cycles of Goods and Services , 2005 .

[26]  Richard A. Normann,et al.  Reframing Business: When the Map Changes the Landscape , 2001 .

[27]  E. Sundin,et al.  Analysis of Integrated Product and Service Offerings from Current Perspectives of Providers and Customers , 2009 .

[28]  Stephen M. Lawrie,et al.  Invited commentaries on , 2001 .

[29]  Mica Comstock,et al.  Modeling design objects in CAD system for Service/Product Engineering , 2009, Comput. Aided Des..

[30]  C. Grönroos.  Service Management and Marketing: A Customer Relationship Management Approach , 2000 .