Emergent Conversational Technologies that are Democratising Information Systems in Organisations: the case of the corporate Wiki

Abstract Conversational technologies such as discussion forums, chatrooms, Weblogs or blogs and Wikis havetransformed the way information is exchanged and disseminated in civil society but their take up incorporations is slow. One reason for this is the way they democratise organisational information andknowledge with consequential changes in the distribution of power, rights and obligations. The authors willdiscuss the opportunities and the threats associated with the corporate Wiki and the implications of this forthe future of the field of Information Systems. Keywords Conversational Technolgies, Corporate Wikis, knowledge work Publication Details This paper was originally published as: Hasan, H & Pfaff, CC, Emergent Conversational Technologies thatare Democratising Information Systems in Organisations: the case of the corporate Wiki, Proceedings of theInformation Systems Foundations (ISF): Theory, Representation and Reality Conference, AustralianNational University, Canberra, 27-28 September 2006.

[1]  Donald A. Schön,et al.  Organizational Learning: A Theory Of Action Perspective , 1978 .

[2]  A. Donabedian The definition of quality and approaches to its assessment , 1980 .

[3]  J. LoGerfo Explorations in Quality Assessment and Monitoring. Volume I: The Definitions of Quality and Approaches to its Assessment , 1981 .

[4]  Sirkka L. Jarvenpaa,et al.  The Use of Information Technology to Enhance Management School Education: A Theoretical View , 1995, MIS Q..

[5]  Donald A. Schön,et al.  Organizational Learning II: Theory, Method, and Practice , 1995 .

[6]  M. Bajpai,et al.  PRESENTATION IN A , 1997 .

[7]  Massimo Marraffa,et al.  Organizational learning II: Theory, method and practice , 1998 .

[8]  B. Bova,et al.  Closing the Gap: The Mentoring of Generation X. , 1999 .

[9]  S. Gopalakrishnan,et al.  The Institutionalization of Knowledge Transfer Activities within Industry-University Collaborative Ventures , 2000 .

[10]  Bo Leuf,et al.  The Wiki Way: Quick Collaboration on the Web , 2001 .

[11]  Shirley Gregor,et al.  A Theory of Theories in Information Systems , 2002 .

[12]  Dennis Hart,et al.  Ownership as an Issue in Data and Information Sharing: a philosophically based review , 2002, Australas. J. Inf. Syst..

[13]  Elaine K. Bailey,et al.  The value of knowledge and the values of the new knowledge worker: generation X in the new economy , 2002 .

[14]  Dick Stenmark,et al.  Knowledge creation and the web: factors indicating why some intranets succeed where others fail , 2003 .

[15]  J. Marshall Managing different generations at work , 2004 .

[16]  Christian Wagner,et al.  The Development of Successful On-Line Communities , 2005 .

[17]  M. Cole,et al.  Mind in society: The development of higher psychological processes. L. S. Vygotsky. , 1978 .

[18]  C. Wagner,et al.  Supporting knowledge management in organizations with conversational technologies: Discussion forums, weblogs, and wikis , 2005 .

[19]  Hershey H. Friedman,et al.  Transforming a University from a Teaching Organization to a Learning Organization , 2005 .

[20]  Frank Fuchs-Kittowski,et al.  Wiki communities in the context of work processes , 2005, Int. Sym. Wikis.

[21]  Y. Benkler,et al.  The Wealth of Networks , 2008 .

[22]  Helen Hasan,et al.  Overcoming Organisational Resistance to Using Wiki Technology for Knowledge Management , 2006, PACIS.

[23]  C. Sunstein Infotopia: How Many Minds Produce Knowledge , 2006 .

[24]  Leoni Warne,et al.  Comparing Cultural and Political Perspectives of Data, Information, and Knowledge Sharing in Organisations , 2006, Int. J. Knowl. Manag..

[25]  Hong-Hee Lee,et al.  Corporate blogging strategies of the Fortune 500 companies , 2006 .

[26]  Patrick Lambe,et al.  Throwing Pebbles into a Dark CAVE: a Study of Participation and Behaviour in the {Act-KM} Online Community , 2007, J. Inf. Knowl. Manag..